A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 11:11
Deal Lost
Cold
Call History
20 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Contact
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
14 / 18
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Service Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service discontinued
Aa joint pain vandhu ippo illa bro idhukku munnaadi vithuttu irundhaanga ippo stop pannittaanga adhu.
|
product/service availability | Customer | No | acknowledgment | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| joint pain solution | Customer | -- | Neutral | Customer inquiring if the clinic still provides joint pain solutions. |
Key Moments
100:07
Service Unavailability Disclosure
Customer informs the agent that the joint pain solution is no longer available at the clinic, effectively ending the sales opportunity.
Discovery Questions
1
Q1
Idhu nammalta join panni seyraana solution irukka clinic-la?
Resistance Signals
1
Service unavailability
Topics Discussed
Joint Pain
Clinic Services
Service Discontinuation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and inquiry. |
| Discovery | 2 | neutral | Explaining that the service is stopped. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello
Speaker 1
1.37s
Aa bro.
Speaker 0
2.43s
Aa.
Speaker 1
3.41s
Idhu nammalta join panni seyraana solution irukka clinic-la.
Speaker 0
7.35s
Aa joint pain vandhu ippo illa bro idhukku munnaadi vithuttu irundhaanga ippo stop pannittaanga adhu.
Speaker 1
12.11s
Open pannanum. Sari okay.
Speaker 0
12.99s
Aa okay.