A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 09:30
Deal Lost
Cold
Call History
20 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing User/Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
8 / 7
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 6.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
OTP Provision
Customer provides the code '53935' (transcribed as 539369 by agent) to the agent.
Trust Signals
1
Willingness to share OTP
Topics Discussed
OTP Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer was cooperative in providing the requested code. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello OTP sollunga.
Speaker 0
2.71s
Aa
Speaker 0
6.47s
Aindhu moondru onbadhu moondru aindhu.
Speaker 1
8.55s
539369.
Speaker 1
18.83s
Okay bro.
Speaker 0
19.93s
Mm.