A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 13:12
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Rep asks if the team reached out.
Establishes the purpose of the call as a follow-up.
00:14
Customer mentions 'Vacancy-kkaaga' (For vacancy).
Crucial pivot point where it's revealed the lead is likely a job seeker, not a sales prospect.
Trust Signals
1
Confirmed they had already shared their number
Confusion Signals
1
The customer seems to be calling for a job vacancy rather than health services
Topics Discussed
Follow-up status
Job vacancy
Contact number verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Clarifying that they already spoke to someone. |
| Closing | 3 | neutral | Short, professional sign-off. |
Call Transcript
Click to expand
Speaker 1
0.29s
Hello.
Speaker 0
1.25s
Hello aa sollunga.
Speaker 1
2.75s
Sir, IOL-la irundhu call panren sir.
Speaker 0
4.87s
Asalamu alaikum.
Speaker 1
5.63s
Recent-aa neenga try panna call pannirundheenga, eadhavadhu namma team namma side-la irundhu reach out pannangala sir?
Speaker 0
10.93s
Aa pannaanga, actually adhu call panni number vaangi irukkaanga.
Speaker 1
14.31s
Oh okay.
Speaker 0
14.77s
Vacancy-kkaaga naan vandhu call pannirukken.
Speaker 1
16.93s
Oh okay okay, number vaangitteengala?
Speaker 0
19.79s
Aa number irukku, naan vaangitten.
Speaker 1
22.07s
Okay sir, thank you.