A
Call Intelligence
None with Bharath Kumar — Jan 23, 2026 12:59
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:33 (34s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
58 / 11
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Aapna Hindi.
|
communication | Customer | Yes | acknowledgement and transfer | Good |
Key Moments
200:14
Customer requests Hindi
Pivot point where the sales attempt stops and becomes a logistics/transfer call.
00:25
Commitment to transfer
Agent sets expectation for a follow-up in 2 minutes.
Resistance Signals
1
Language barrier
Confusion Signals
1
Language mismatch
Topics Discussed
Language preference
Previous contact attempt
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call with 'Haan ji'. |
| Language Barrier | 2 | negative | Customer requests Hindi ('Aapna Hindi') and seems dismissive of the English explanation. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello.
Speaker 1
1.29s
Hello.
Speaker 0
2.29s
Hello sir, this is Bharat from IO.
Speaker 1
5.43s
Haan ji
Speaker 0
6.09s
You try to contact us right sir?
Speaker 1
9.49s
Haan ji.
Speaker 0
10.91s
Bharat from Aivo, you recently try to reach out to him.
Speaker 1
14.97s
Aapna Hindi.
Speaker 0
16.39s
Hindi okay sir recording what sir are you connect to Hindi person may I know the reason
Speaker 1
24.01s
Aap boliye sir.
Speaker 0
25.75s
Ya I will connect the call to Hindi speaking person sir in two minutes.
Speaker 1
33.31s
Sir maine.