A
Call Intelligence
Sanjeet with Bharath Kumar — Feb 15, 2026 10:13
Deal Closed
Warm
Call History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Healthy Vit D3 60000 IU Capsules 4'S
Deal Value
₹300
Purchase Date
Feb 17, 2026
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Technical Support
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
other
Call Structure
Duration
1:30 (90s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
84 / 68
Rep Longest Monologue
19s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 19.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technology
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical Difficulty
Sir in mobile I don't have... in mobile how can I access I don't I'm not getting.
|
technology/platform | Customer | Yes | workaround / channel shift | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| lab services / pin code check | Customer | -- | Negative | Checking if the service is available in the customer's area. |
Key Moments
300:17
Customer expresses frustration with mobile access.
Identifies the primary friction point in the customer journey.
00:32
Agent spells out the URL 'labs.iohealth.com'.
Attempt to keep the customer in the self-service funnel.
01:17
Agent shifts to WhatsApp for pin code verification.
The turning point that simplifies the process and leads to the eventual sale.
Discovery Questions
2
Q1
Sir, can you see one pin code?
Q2
Did the website open or not?
Trust Signals
2
Customer follows the agent's spelling of the URL
Customer agrees to share details on WhatsApp
Resistance Signals
1
Technical friction with the mobile interface
Confusion Signals
1
Customer states 'in mobile how can I access I don't I'm not getting'
Topics Discussed
Website Navigation
Pin Code Serviceability
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Struggling with mobile website access. |
| Middle | 2 | neutral | Trying to follow the URL instructions. |
| Closing | 3 | neutral | Agrees to the easier WhatsApp solution. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello.
Speaker 1
2.01s
Thank you sir.
Speaker 1
3.67s
Sir, can you see one pin code?
Speaker 0
8.39s
Right.
Speaker 1
8.41s
right
Speaker 0
9.95s
don't you have the threat of pin code availability?
Speaker 1
13.35s
Sir in mobile I don't have.
Speaker 0
15.91s
What?
Speaker 1
17.25s
in mobile how can I access I don't I'm not getting. That's why I called you.
Speaker 0
22.51s
aa go to i labs.iohealth.com. website. labs.iohealth.com.
Speaker 1
28.89s
I will help.
Speaker 1
31.27s
One minute, sir.
Speaker 0
32.75s
el e bi es labs.iohealth.com.
Speaker 1
36.77s
el e bi es.
Speaker 0
38.41s
yaa el e bi es daat ai o helth.
Speaker 1
46.07s
health.
Speaker 0
46.75s
dot com.
Speaker 1
49.71s
okay. it will provide.
Speaker 0
53.81s
Go open. Did the website open or not?
Speaker 1
57.87s
Wait, wait, wait.
Speaker 0
77.89s
okay you send me the pin code number I will check and tell that it is available or not.
Speaker 1
82.23s
aa aa pin code use and in whatsapp
Speaker 0
84.37s
You send in WhatsApp chat sir.
Speaker 1
86.41s
Okay okay okay. Ya. Thank you.
Speaker 0
89.69s
Okay.