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Call Intelligence

Richard with Bharath Kumar — Jan 23, 2026 19:02

Deal Closed Hot
Customer Richard
Phone +918778332940
Rep Bharath Kumar
Team Sales
Date 2026-01-23 19:02
Duration 7:01
Source None

Call History

1 attempt
Total Attempts1
First CallJan 23, 2026
Last CallJan 23, 2026
Total Talk Time7.0 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Richard. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package IO 181 Test
Deal Value ₹15,300
Purchase Date Jan 23, 2026
Discount Offered 15.00%
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 7:01 (422s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 108
Rep Words / Customer Words 842 / 315
Rep Longest Monologue 58s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Do I need to come there for the test?
Ippo adhu test edukkanum, namma anga vandhu dhaan irukkanum illa?
 logistics Customer Yes direct answer/value add Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer 15300.00 Positive Comprehensive blood and urine diagnostic test covering multiple parameters including Omega 3/6.

Key Moments

4
00:43
Customer mentions meeting the founder.
Established high trust and authority immediately, making the sale much easier.
02:34
The '4 Stages of Disease' pitch.
Shifted the conversation from a commodity blood test to a preventive health strategy.
04:18
Health Insurance Analogy.
Framed the cost (15,300) as an investment/saving rather than an expense.
06:23
Scheduling based on dinner time.
Demonstrated high service quality by calculating fasting windows based on the customer's lifestyle.

Discovery Questions

3
Q1 Where are you from?
Q2 Do you have an idea about the 181 test or are you taking it because 'Sir' suggested it?
Q3 What is your regular dinner time?

Trust Signals

3
Mentioning meeting the founder
Asking specific technical questions about fasting
Providing personal pincode immediately

Enthusiasm Signals

2
Confirming the inclusion of Omega 3 and 6
Agreeing with the 'health insurance' analogy

Confusion Signals

2
Clarifying if it's just blood or urine too
Clarifying fasting hours

Topics Discussed

IO 181 Test Pricing and Pongal Discount Home Sample Collection Fasting Requirements Disease Stages Health Insurance Comparison Scheduling and Pincode

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about the test.
Pitch 2 neutral Listening to the stage-based explanation of disease.
Closing 3 neutral Providing pincode and scheduling details.

Call Transcript

Click to expand
Source File +918778332940 23-1-2026, 7-2-54pm.mp3
Transcript +918778332940_23-1-2026,_7-2-54pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19109