A
Call Intelligence
Anirdh Hariram with Bharath Kumar — Jan 29, 2026 20:18
Deal Closed
Warm
Call History
14 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
90.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Anirdh Hariram.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 02, 2026
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:35 (35s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
51 / 20
Rep Longest Monologue
21s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
None
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:01
After-hours IVR Trigger
Identifies the lead as an inbound prospect reaching out outside of business hours.
00:22
Phone Number Recitation
The system or caller confirms the contact number for the callback.
Topics Discussed
Office Hours
Contact Methods
WhatsApp Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | The customer did not speak; the transcript shows the IVR system reading back the phone number or a system message. |
Call Transcript
Click to expand
Speaker 1
1.87s
Thank you for calling I O. Our office is currently closed. Our regular contact hours are from nine A M to seven P M. Please leave a message with your name, contact details, and the reason for your call, and we'll get back to you as soon as possible.
Speaker 1
19.51s
For urgent inquiries, please WhatsApp us.
Speaker 0
22.41s
sat plus nine one eight six eight two zero eight six eight two zero. thank you for your patience and have a wonderful day.