A
Call Intelligence
Thirumoorthi with Bharath Kumar — Feb 20, 2026 12:07
Deal Closed
Hot
Call History
18 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Omega Health Test Analysis
Deal Value
₹2,400
Purchase Date
Feb 20, 2026
Discount Offered
10.00%
Calls Before Closure
18
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
22% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
5:37 (338s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
482 / 514
Rep Longest Monologue
34s
Customer Longest Monologue
42s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timing/Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already took a blood test 2 months ago
Rendu month-ne aayidunga... routine blood test eduthen.
|
time | Customer | Yes | educational differentiation | Good |
|
Price of the 18,000 INR test
Indha 18000-laye idhu Discount pannalaam sir?
|
price | Customer | Yes | discounting & downselling | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | 2400.00 | Positive | Primary reason for the call; customer wants to know how it covers fatty acids. |
| master health checkup | Rep | 18000.00 | Skeptical | Rep pitches the 18,000 INR test as a way to detect Stage 1 risks. |
Key Moments
301:15
4-Stage Disease Pitch
The turning point where the rep justifies the cost and necessity of the test despite the customer feeling healthy.
02:41
Price Reveal & Discount
Rep handles the high-ticket price (18k) and pivots to the immediate need (Omega test).
05:30
Appointment Confirmation
Customer commits to arriving at the center within the hour.
Discovery Questions
2
Q1
Recently-aa dhaan blood test edutheengannu sollirundheengala?
Q2
Indha aindhu vandhu idhu normal-aa idhu price-aa idhula discount-aa edhaavadhu vachirukkeengala?
Trust Signals
2
Customer mentions watching the 'Sir's speech' (likely Dr. Pal or similar brand ambassador)
Customer acknowledges the report is 'clearer' than what he saw online
Enthusiasm Signals
1
Customer says 'Definitely' regarding future latchangal (lakhs) of health investment
Resistance Signals
1
Hesitation on the 18,000 INR test due to recent December blood test
Confusion Signals
1
Initial confusion about online information vs report clarity
Topics Discussed
Omega Fatty Acids
Disease Stages
Blood Test Comparison
Pricing and Discounts
Logistics and Traffic
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Interested in the report sent. |
| Middle | 2 | neutral | Listening intently to the 4-stage explanation. |
| Closing | 3 | neutral | Confirming logistics for the visit. |
Call Transcript
Click to expand
Speaker 1
0.37s
Aa
Speaker 0
1.11s
Hello.
Speaker 1
1.19s
Hello.
Speaker 1
2.51s
Paathen ungalukku report paathen, adhudhaan correct anna, andha Omega idhula amaichirukkeenga.
Speaker 0
7.63s
Mm mm mm.
Speaker 1
8.41s
Adhu adhu maadhiri dhaan irukkumnu ninaichu correct-aa adhu adhu maadhiri dhaan edhirpaarkiren naanga
Speaker 0
11.65s
Oh, adhu maadhiri dhaan edhirpaarththeengala?
Speaker 1
13.81s
Aamaa aamaa andha maathiri irukku appadinu illa neenga overla solradhukkum report anuppadhukkum ippa niraiya vithiyaasam theriyudhu.
Speaker 0
19.59s
Mm
Speaker 1
19.95s
Indha maadhiri test dhaan ungalukku andha net-la dhaan potturundhaanga enakku understand pannadhu avvalavu thooram puriyala.
Speaker 0
24.81s
Mm.
Speaker 1
25.07s
Ippo naan report paartha udane overa clear aayiduchu.
Speaker 0
28.43s
Okay okay.
Speaker 1
29.43s
Adhukkuthaan ungalukku idhukku enna pannanumngiradha consideration.
Speaker 0
32.97s
Mm, adhudhaan neenga previously-aa recently-aa dhaan blood test edutheengannu sollirundheengala?
Speaker 1
37.31s
Ippa naanga vandhu oru rendu months December maasathula retest pannen, adhu sila vishayangalla overall decision appadithaan rendu months-la aachu, ella overall kittathatta ekkappatta normal-aa panra blood test.
Speaker 0
42.65s
Overall.
Speaker 0
47.83s
Aa.
Speaker 1
48.05s
Rotina Pon
Speaker 0
49.81s
Appadinna onnum venaam sir. Aennaa neenga indha vaangittu vandhirukkeengaannaa.
Speaker 1
51.79s
Idhu vandhu ippa avaru saaroda speech ketta udane appa idhellam namma pannaleye.
Speaker 0
56.89s
Mm.
Speaker 1
57.05s
Ippa namma health condition therinjukkalaam appadingiradhuthaan adhu first time add panren, ippa neenga onnoottannu paatheenganna adhu bayangarama irukku, adhu vandhu kittathatta aimbathu aaru page varudhu.
Speaker 0
66.13s
Aa.
Speaker 1
66.43s
School-la padikkirathukku oru naal aaga maattenguthu avvalavu vishayangal.
Speaker 0
68.73s
Adhula idhula enna neenga veliyila edutha blood test-ku idhukku enna oru difference naan solren paarunga sir onnooru onbadhu onnu.
Speaker 1
74.13s
Aa sollunga sollunga.
Speaker 0
75.17s
Aa, ippa neenga vandhu endha oru disease or risk neenga eduthukkitteengannaalume adhukku naangu stage irukkum sir, okay-ngala?
Speaker 1
81.21s
Mm mm.
Speaker 0
82.37s
Adhula vandhu edhaachum risko diseaseo stage ondru-la irukkunnu vachukkonga.
Speaker 1
86.53s
Mm entha oru symptom
Speaker 0
86.85s
Entha oru symptoms-ume namakku theriyaadhu sir namma body-la.
Speaker 1
89.49s
Correct namma velaikku pogumbodhu.
Speaker 0
89.87s
Namma velaikku povom varuvom active-aa iruppom ellame pannuvom namma symptoms edhuvume theriyaadhu.
Speaker 1
92.77s
Symptoms edhuvume theriyaadhu.
Speaker 0
94.47s
Idhudhaan andha risk vandhu stage rendu-vukku move aagumbodhu enna aagumnaa.
Speaker 1
94.77s
Aa adhe
Speaker 0
97.99s
Minor symptoms theriya aarambikkum, eppadinnu paatheenganna fever varradhu, cold, cough, heart attack idhu maadhiri dhaan.
Speaker 1
98.25s
Mm
Speaker 1
100.25s
Aa
Speaker 1
101.25s
Adhu.
Speaker 1
103.03s
Mm, exact indha maadhiri thaan.
Speaker 0
104.99s
Idhu namma enna ninaichuppomna common-aa ellarukkume varradhu thaane normal-aa appadinnu sollittu.
Speaker 1
105.11s
Idhu namma enna.
Speaker 1
109.37s
Aamaa aamaa.
Speaker 0
110.19s
Oru injectiono tableto pottu temporariya sari panniduvom adhai.
Speaker 1
114.39s
Sarathu.
Speaker 0
114.91s
Okengala, ippo sure vandhaa peravai sattamallam edhunaa pottu adhu annaikku shape panni.
Speaker 1
118.39s
Purinjirukku purinjirukku aa aa.
Speaker 0
119.63s
Idhula stage moonrukku adhu pogumbodhu enna aagudhunna namma hospitalukku poga vendiya oru kattaayam undaagudhu.
Speaker 1
123.15s
Aamaa.
Speaker 1
125.89s
Mm
Speaker 0
126.23s
Anga pona perukku avanga test pannittu ungalukku solluvanga, sir idhu maadhiri ungalukku oru disease-o risk-o stage moonru-la irukku sir ungalukku.
Speaker 1
126.25s
Anga pona
Speaker 1
129.93s
Aa.
Speaker 0
133.85s
Idhukku vandhu oru minor-aa oru surgery-o illa oru one or two weeks vandhu doctor-oda medication-la irundheenganna adhu padippadiya kammi pannalaam appadinnu sollittu.
Speaker 1
133.95s
Idhukku vandhu oru
Speaker 1
136.67s
Two weeks.
Speaker 0
141.35s
Free-kku pona perukku dhaan kandupidichu solluvaanga.
Speaker 1
145.23s
Correct.
Speaker 0
145.85s
Ok-ngala, indha test naan solla paatheenganna, indha test-la andha stage ondru-la symptoms-e illama.
Speaker 0
151.95s
Symptoms theriyaama stage ondru-la irukkumnu sonnom paatheengala oru disease-o reason-o.
Speaker 0
155.77s
Adhellam indha blood test-laam namakku therinjirum therinjirum sir ungalukku okay-ngala.
Speaker 1
156.03s
Mm.
Speaker 1
158.59s
Ondru ondru enbadhu enna cost-la panreenga?
Speaker 0
161.67s
Eighteen thousand sir.
Speaker 1
163.45s
Oh okay okay, indha aindhu vandhu idhu normal-aa idhu price-aa idhula discount-aa edhaavadhu vachirukkeengala?
Speaker 0
164.77s
Indha 18000-laye idhu
Speaker 0
168.65s
Discount pannalaam sir namma pathu percent.
Speaker 1
170.61s
Discount panna.
Speaker 0
171.25s
Discount pannaa aaruvaayiram aayirathu appadi varum.
Speaker 1
173.83s
Aa andha maadhiri varum okay, illa rendu moonu per serndhu innum panni irukkum, rendu months kooda aagala, rendu months aagala, oru aaru months-ku.
Speaker 0
174.97s
Enna rendu moonu per sernthu eduththungannaa innum konjam kammi.
Speaker 0
179.09s
Adhudhaan paakkuren oru aaru month-ukku munnaadi eduthirundhaa kooda edhuna solli iruppen naan edukkalaamnu sollittu rendu month-ne aayidunga.
Speaker 1
183.03s
Ippo naanga engaludaiya avarudaiya sir-a speech oru two weeks maadhiri dhaan kettirukkom.
Speaker 0
188.55s
Oh okay okay.
Speaker 1
189.43s
Mariya viyaaraiyaa paaru Mrs. Ranmantaiyum pesittu irukkaanga, idhai pathina topic pathina oru medical discussion varumbodhu thaan adhai pathi neetta sollittu irukkaaru.
Speaker 0
196.67s
Mm hmm.
Speaker 1
197.13s
Appathaan close-aa watch pannumbodhu appa namma mugai aaru moonu vandhu food-la concentrate pannuvom, varum saappiduvom, adhu limit-aana theriyadhu, value-aa paarkkumbodhu reality theriyum, neetta explain pannanum, adhanudaiya reality therinju.
Speaker 0
203.41s
Adhula.
Speaker 1
209.31s
Adhanaala inithaan neenga solradhu, idhu first neenga onnaiteen anjathu purinjukkiradhukke rendu moonu naal aaga maattuthu, avvalavu padikkum niraiya vishayangal paarthuttu, definitely aduthadhu namma vandhu neenga solradhu pala aayirangal pala latchangal naanga.
Speaker 1
221.81s
Sarandhaana vishayangalukku ellaam select pannirukken naan chinnaavadhu first perfect-aa illa. Ippo vandhu namma awareness oru alavu ready aagi varaanga. Idha vandhu neenga one time nammalukkaaga pandradhu vandhu best-aa.
Speaker 1
231.55s
So last neenga sonna maathiri seithu ippo pala latchaigal kettuttu iruppaanga, andha nerathula positive-aa negative-aa kooda theriyaadhu. Andha maathiri purpose-ku very good, nalladhu ungalukku oru nalla useful-aa thaan irukkum, naan koduththuttu pannuren. But indha ippa namma Omega fatty acid-ku vandhu idhudhaan naan ethirpaarththa eppadi cover panreenga appadingarathu.
Speaker 0
232.03s
Oru maasam
Speaker 0
237.71s
Mm
Speaker 0
249.27s
Mm, idhu namma.
Speaker 1
249.99s
Indha test-ukku enna condition varumnu thaan namma ippo naan example naan saappittu oru ondrai mani neram aachu.
Speaker 0
255.41s
Mm.
Speaker 1
256.67s
Neenga ippa kooda vandhu edukkalaam.
Speaker 0
256.67s
Neenga ippa kooda vandhu edukkalaamga, ippa kooda varalaamga, ippa kooda vandhu edukkalaamga.
Speaker 1
258.69s
Aa
Speaker 1
260.03s
Adhu appadingirappo ippa naan indha test-ukku neenga net-la potturundheenga pathu irandu irandu-ngiradhukku applicable-aa? Aennaa pandradhu use-full-aa pannanum appadingiradhukku therinjukkiradhukku thaan.
Speaker 0
269.47s
Illa sir idhu regularaa niraiya per edukkuradhudhaan adhu theriyum idhukku fasting thevaiyillannu solliduvaanga.
Speaker 1
274.11s
Aanaa naan vandhu sari aayitten.
Speaker 0
274.13s
Adhikku.
Speaker 1
278.85s
Naan address location-la anuppichirukkeenga, naan kettuttu varradhukku dhaan plan pannen, adhukku dhaan ungalukku before.
Speaker 1
284.59s
Inform panna sonneengalla.
Speaker 0
285.89s
Aamaa aamaa.
Speaker 1
286.33s
Irundhaalum enakku doubt kettuttu vandhukkalaam appadingaradha engalukku kooppitten.
Speaker 0
289.13s
Onnum illa vandhu edukkalaam sir onnum problem illa sir idhula.
Speaker 1
291.67s
Sari sari, ippa neenga neenga enakku sample anuppichunga, andha report-a koduppeenga, correct-ungala?
Speaker 0
295.95s
Aama sir, andha report dhaan varum.
Speaker 1
297.65s
Okay sari sari, appa okay naan vandhu oru pathu months-la kalanju oru padhinaindhu kilometer-na eppadi oru.
Speaker 1
305.15s
Aaru ettu minutes-la ondru hour-kulla vandhuren, anga traffic ellaam eppadi irukkum?
Speaker 0
308.37s
Indha time-la kammiya dhaan irukkum sir.
Speaker 1
310.23s
Paalila
Speaker 0
310.23s
Kaalaila pathu manikku mela traffic free-a dhaan irukkum, pathu to oru moonu mani varaikkum free-a dhaan irukkum.
Speaker 1
313.03s
Aamaa OEMarkku vandhuren last year poora OEMarkku vandhurukken appo konjam traffic paalamellaam paarungaanaalum konjam relieve aayirukkunnu ninaikkiren
Speaker 0
319.99s
Mm mm.
Speaker 1
321.73s
Sari sari sari okay appa neengal lunch time.
Speaker 0
325.05s
Lunch timelaam onnum problem illa sir, oruthar oruthar ponaalum oruthar irundhutte dhaan iruppaanga, adhu onnum prachanai illa.
Speaker 1
327.39s
Athu
Speaker 1
329.35s
Illaiyenga, okay okay, sari sariyamma, naan vandhu oru onnu o'clock-kulla varren paarkiren.
Speaker 0
335.31s
Okay sir okay.
Speaker 1
336.71s
Achchaa.