A
Call Intelligence
Thirumoorthi with Bharath Kumar — Feb 20, 2026 09:22
Deal Closed
Hot
Call History
18 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Thirumoorthi. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Omega Health Test Analysis
Deal Value
₹2,400
Purchase Date
Feb 20, 2026
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
5:04 (305s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
412 / 588
Rep Longest Monologue
12s
Customer Longest Monologue
28s
Silence Gaps (>2s)
2 (max 3.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Delivery
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Home kit reliability
Adhula kit anuppadhu thaan namma endha alavukku perfect-nu theriyadhu illa
|
service delivery | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | 2400.00 | Other | Primary reason for call |
| master health checkup | Rep | -- | Other | Upsell/Clarification attempt |
Key Moments
300:28
Price Disclosure
Customer accepts the 2000-2400 INR range without pushback.
03:20
Founder Mention
Customer reveals he is a fan of Sivakiran's speeches, establishing high trust.
04:55
Appointment Confirmation
Customer agrees to visit the MRC Nagar center directly.
Discovery Questions
3
Q1
Omega three test mattum kekkureengala illa whole body blood test maadhiri kekkureengala?
Q2
Neenga Chennaiyila Chennaiya sir neenga?
Q3
Vera Omega three testukku mattum thaan paakkureengala?
Trust Signals
3
Mentioning the owner Sivakiran by name
Expressing that the founder's speech gave him awareness
Willingness to come to the center to avoid mistakes with the home kit
Enthusiasm Signals
1
Praising the founder's speech as 'Arumaiyaana' (wonderful)
Resistance Signals
1
Slight hesitation about using the home kit correctly (02:32)
Confusion Signals
1
Initial confusion on whether fasting is required
Topics Discussed
Omega-3 and Omega-6 testing
Home collection vs Center visit
Fasting requirements
Pricing
Founder's health awareness videos
Location and directions
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on technical availability. |
| Middle | 2 | neutral | Shared admiration for the company's founder. |
| Closing | 3 | neutral | Ready to visit the center. |
Call Transcript
Click to expand
Speaker 1
0.27s
Aa.
Speaker 0
0.85s
Hello.
Speaker 1
2.41s
Ae S Wellness anta.
Speaker 0
3.89s
Aamaam aamaam sir.
Speaker 1
5.41s
Aa neengal perilum acid test panreengalaa?
Speaker 0
8.95s
Enna sir?
Speaker 1
10.67s
Omega three.
Speaker 0
11.71s
Panren sir, panren sir.
Speaker 1
13.37s
Aa enna idhu cover panra elementsla?
Speaker 0
16.65s
Aa neenga Omega three test mattum kekkureengala illa whole body blood test maadhiri kekkureengala?
Speaker 1
19.99s
Adhula onnu Omega three mattum dhaan kekkuren.
Speaker 0
22.33s
Omega moonu-na Omega moonu-um Omega aaru-oda results namma paarkkalaam sir adhula.
Speaker 1
26.47s
Sari sari adhu enna cost adhu?
Speaker 0
28.33s
Ippadi irandu aayirathu varum sir.
Speaker 1
30.25s
Aa adhu Krishnagiri enne.
Speaker 0
32.37s
Aa blood test naanga oru kit maadhiri onnu send panniduvom sir veettukku, neenga just adhu quick test panni return send pannitteenganna podhum sir.
Speaker 1
35.77s
Sari sari.
Speaker 0
39.59s
Adhu neenga.
Speaker 1
39.59s
Illa, adhu neenga blood collection panra maadhiri dhaan pannanum, adhu naanga method follow pannuvom.
Speaker 0
42.99s
Athu vandhu one eighty one blood test eduththungannu vachchukkonga sir.
Speaker 1
46.79s
Aa aa.
Speaker 0
47.77s
Adhoda serndhu Omega three result adhula irundhu blood eduthu panni ponnaanga idhukku verum.
Speaker 1
51.67s
Idhukku verum.
Speaker 0
53.21s
Omega three blood testna whole body blood testnu solluvanga sir.
Speaker 1
57.31s
Adhu vandhu vera general-aa test pandradhum serndhu varudha?
Speaker 0
61.01s
Aama, serndhu idhulaye adhu additionally pandradhunaala idhu ungalukku complex idhulaye serndhu vandhurum ungalukku.
Speaker 1
65.77s
Okay okay, namma idhu mattum dhaan venum, appa neenga blood connection panra maadhiri munnaadi potturundheenga.
Speaker 0
70.63s
Illai adhu vandhu onnooru enbadhu ondrukkudhaan vandhu veettukku vandhu blood sample collect pannuvaanga sir, idhu vandhu just ore oru drop dhaan podhumandhadhunaala.
Speaker 1
77.01s
Aa aa aa.
Speaker 0
77.05s
Pannuvom namma veettukku.
Speaker 1
79.55s
Okay okay.
Speaker 0
80.01s
Neenga Chennaiyila Chennaiya sir neenga?
Speaker 1
81.99s
Aama, Chennai Manappakkam thaan.
Speaker 0
83.55s
Manapaakkungala, neenga idhu neenga wellness center-ku vandhum pannittu polam, appadi illanna naanga veettukku vandhu.
Speaker 1
84.95s
Aa correct.
Speaker 1
87.73s
Aa haa.
Speaker 1
89.25s
Unga wellness center enga irukku?
Speaker 0
90.77s
MRC Nagar Chennai sir, Santhome pakkathula.
Speaker 1
92.95s
Aa ha ha ha veethikku vandhu sollunga sollunga.
Speaker 0
97.13s
Veettukku kitta send panniduvom sir, neenga just oru quick test maadhiri oosi maadhiri irukkum, adhai kuduthittu andha idhu mattum namma adhula punch panni return send panneenganna.
Speaker 0
104.81s
Within oru moonu days-la ungalukku results vandhurum sir ungalukku.
Speaker 1
107.33s
Aamaa namma ungaludaiya location anuppittunga, adhukku enna condition-oda varanum? Saapidaama irundhaa podhuma? Night vandhu kaalai varumbodhu enna aagum condition? Night saappiduradhu veyilai saappittu adhu vandhu.
Speaker 0
117.07s
Adhu vandhu Omega three-kku vandhu avvalava fasting-la edhuvum required illa sir nammalukku.
Speaker 1
120.81s
Okay vaa, kindly.
Speaker 0
121.83s
Okay okay.
Speaker 1
123.59s
Appa vandhunga, enakku location mattum send pannunga, angeye naan vandhu kuduthuren.
Speaker 0
123.65s
Sari okay.
Speaker 0
127.77s
Super sir neenga varrathukku munnaadi inform pannidunga naan kandippaa inform pannidunga
Speaker 1
130.41s
Aa kandippaa inform panren naan samayittu sollittu.
Speaker 1
133.31s
Appa vandhu neenga test panna piragu pay pannadhula munnaadi advance pay pannittu vandhuruvomma.
Speaker 0
137.31s
Aa illa, inga vandhu pay pannalaam sir, onnum problem illai.
Speaker 1
140.03s
O report vaangumbodhu pay pannalaam, illa naanga pay pannittu vandhuttu neenga WhatsApp panniruveengala report-ai?
Speaker 0
144.55s
Aama aama sir, idhu neenga inga vandhu edukkuradhum pannalaam illa veettukku varappadiyum varadhukku time illa, veetlaye vandhu eduthukkudurenna kooda appadiyum pannalaam.
Speaker 1
147.63s
Onnum illa.
Speaker 1
152.51s
Adhula kit anuppadhu thaan namma endha alavukku perfect-nu theriyadhu illa, adhai correct-aa handle pannadhu illa.
Speaker 0
157.57s
Adhu correct-aa nee adhukku ingeye vandhu eduthukkalaam sir.
Speaker 1
160.01s
Aama aama adhai naama edhaavadhu mistake pannomnu thevaiyillaama vachukkaadhu idhuvaraikkum namma pannadhula experience illalla.
Speaker 0
162.93s
Mm
Speaker 0
165.37s
Aamaalokke.
Speaker 1
165.59s
Andha field-la irukkiravanga panrathum namma panrathum vithiyaasam irukku adhai anuppurathum ellaame unwanted irukku.
Speaker 0
170.37s
Idhinaa
Speaker 1
170.43s
Idhu enna pakkam evvalavu distance irukkum mana pakkathula irundhu neenga solra area?
Speaker 0
173.77s
Manappakkam Adaiyar pakkathula sir correcta Adaiyarna.
Speaker 1
176.05s
Naan okay oru rendu kilometer thaan varum okay okay sari sari sari neenga enakku location anuppichu vitturunga naan varadhukku munnaadi ungalukku naan engalukku naan phone panniduren.
Speaker 0
181.63s
Okay.
Speaker 0
184.53s
Aamaa adhu vandhu
Speaker 1
184.79s
Athu vandhu morning thaan varanum indha time-la edukkanum kanakku irukkaa eppadi?
Speaker 0
187.85s
Appadi laavun aalum.
Speaker 1
189.27s
Idhu vandhu blade-a kuduthuttu ponaa podhuma?
Speaker 0
190.89s
Kuduthuttu ponaa podhum aamaa.
Speaker 1
192.35s
Varadhukku munnaadi ungalukku inform pannaarudhaan.
Speaker 0
194.19s
Mm, aamaa aamaa sir.
Speaker 1
195.43s
Okay okay okay neenga location.
Speaker 0
196.79s
Vera Omega three testukku mattum thaan paakkureengala
Speaker 1
200.07s
Aama, matha recent-aa aama, recent-aa namma pathula paathirukken. Ungaludaiya avangaludaiya owner irukkaarula, avar Sivakiran sir vandhu speech kudichaarula, naan regular-aa eppavume early vandhu ella test-um panniruven. Inga maasam dhaan aachu, November-la dhaan pannen.
Speaker 0
202.89s
Okay.
Speaker 0
205.89s
Aamaa.
Speaker 0
209.97s
Aamaa.
Speaker 0
212.95s
Poonu maasam.
Speaker 1
214.97s
Okay okay, ippo vandhu adhula P irandu-la irundhu D irandu ella whole total-aa kittathatta oru aindhu page varum, regular-aa son panni kuduthuruvaaru yearly vandhu.
Speaker 0
215.33s
Ippo
Speaker 1
222.65s
Idhuvum vandhu rotational test-la appa panrappa idhu pannanum appadinnu solli avar suggest pannirundhaaru. Nammalukku romba pudhusaa irundhadhu. Adhai pathi konjam information-laam therinjittu sari panni paarkkalaam. Adhu konjam useful-aa irukka maattengala actually. Adhaiyum vandhu namma rotational-la test pannikkalaam appadingira maadhiri think pannidhaan ippa naan net-la pudichen. Avaroda speech-ukku pinnaadi dhaan engalukku awareness vandhadhu. Adhukku munnaadi enakku theriyaadhu idha pathi.
Speaker 0
222.87s
Ithuvum vandhu
Speaker 0
230.97s
Sari pannunga.
Speaker 0
233.67s
Adhai vandhu namma
Speaker 1
242.47s
Summa namma andha food adhellam saappittu irukkomnu vachukkonga, adhu theriyum. Adhai koottidu eduthukkome, idhu idhu support pannu, brain-ai support pannu appadi ippadingiradhellam theriyum illaiya? Adhu maadhiri oru test irukku, adhaiyum test panni correct panna mudiyumngira information ellam andha TV-la theriyadhu.
Speaker 0
242.55s
Summaa namma.
Speaker 0
247.07s
Athu good.
Speaker 0
251.75s
Athu vera.
Speaker 1
256.83s
Avaru speech-ukku pinnaadi dhaan namakku knowledge vandhuchu, sari ippo oru rendu weeks dhaan aachu avar speech kettu.
Speaker 1
262.57s
Naan YouTube appo paakurappo avaru adha pathi experiment irundhaaru oru doctor discuss panrappo.
Speaker 0
262.79s
Aa
Speaker 1
267.37s
Namma India-la konjam awareness kammiya irukku, konjam idhu pannaanganna avanga better-aa irukkumnu thaan sari, niraiya suggestion kudukkuraaru, arumaiyaana oru speech, avar speech edhu kettaalum nallaa irukku.
Speaker 0
267.69s
Nammai
Speaker 1
275.17s
Aama health vara nalla awareness kudukkuraaru.
Speaker 0
275.19s
Aamaa.
Speaker 1
277.57s
Adhanaala ippa naan think pannirukken, illaina total-aa eppavume eduppom, next time edukkumbodhu thaan whole idhu ungalukku kodukkalaam.
Speaker 1
283.27s
Okay okay sir sure adhaan plan eppadi irundhaalum irundhaanga.
Speaker 1
287.23s
Ippodhaikku ethunaa connect panni basically paarppom appadingira oru idea vandhurukku.
Speaker 0
292.31s
Okay sir, no problem sir, neenga vandhu ezhuthikkonga.
Speaker 1
294.09s
Sir neenga location maattu share pannunga.
Speaker 0
295.95s
Okay okay.
Speaker 1
296.87s
Directa vandhuttu pannikkonga.
Speaker 0
298.73s
Ok.
Speaker 1
299.77s
Okay thanks, unga perunga?
Speaker 0
301.27s
Bharath Bharath Kumar.
Speaker 1
302.33s
Marathu okay okay sari okay thanks thanks.
Speaker 0
304.43s
Okay.