A
Customer None
Phone +918610764097
Rep Bharath Kumar
Team Sales
Date 2026-01-27 15:38
Duration 16:02
Source None

Call History

1 attempt
Total Attempts1
First CallJan 27, 2026
Last CallJan 27, 2026
Total Talk Time16.1 min
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral to Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 35% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending follow_up_scheduled

Call Structure

Duration 16:02 (962s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 165
Rep Words / Customer Words 1248 / 982
Rep Longest Monologue 75s
Customer Longest Monologue 42s
Silence Gaps (>2s) 4 (max 6.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Sivashankar-laam romba oru enna high-fi aalungaludhunu ninaikkiren, I think aaru lakh, ezhu lakh.
price Customer Yes value stacking & tiered options Excellent
Insurance Coverage
Indha ezhubathi aindhu vandhu insurance claim panna mudiyuma?
financial Customer Yes honesty & partial validation Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 16000.00 Neutral Advanced diagnostic test for early disease detection.
healthcation program Rep 600000.00 Skeptical Full body A-Z wellness program.
healthcation program Rep 150000.00 Interested Intermediate wellness program.
sleep apnea test Rep -- Interested Diagnostic for sleep issues.

Key Moments

4
01:18
Customer reveals age and health goal
Customer states he is 77 and wants to plan for 100 years, establishing a high-value, long-term lead.
02:21
Previous Sleep Test Failure
Customer explains a previous expensive sleep test was inconclusive, creating an opportunity for AIWO to provide a better solution.
05:33
Price Anchoring
Rep introduces the 16k test to counter the customer's fear of a 6-10 lakh price tag.
15:10
In-person Visit Agreement
Customer agrees to visit the center in person, significantly increasing conversion probability.

Discovery Questions

4
Q1 What time do you sleep and wake up?
Q2 Do you have any constant data on your sleep?
Q3 Have you taken any sleep tests before?
Q4 Are you taking any supplements or medications for sleep?

Trust Signals

3
Sharing specific medication names (Restyl)
Willingness to share medical reports on WhatsApp
Agreement to an in-person visit

Enthusiasm Signals

2
Stating he wants to plan for 100 years
Immediate agreement to visit since he lives nearby

Resistance Signals

2
Questioning high prices (6-7 lakhs)
Asking about insurance coverage for wellness tests

Confusion Signals

2
Initial confusion about the company name (IO vs AIWO)
Uncertainty about the difference between wellness and hospital care

Topics Discussed

Sleep Disturbance Diabetes Hypertension Tinnitus IO 181 Blood Test Epigenetic Testing Wellness vs Hospital Care Insurance for Wellness Sleep Apnea Testing Restyl Medication

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about why he was being called.
Discovery 2 neutral Shared detailed medical history and sleep patterns.
Pitch 3 neutral Interested in the science but wary of the high costs mentioned.
Closing 4 positive Agreed to visit the center and share documents.

Call Transcript

Click to expand
Source File +918610764097 27-1-2026, 3-38-43pm.mp3
Transcript +918610764097_27-1-2026,_3-38-43pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19103