A
Call Intelligence
Thirumalai with Bharath Kumar — Jan 27, 2026 18:57
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
warm_lead
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:15 (196s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
56
Rep Words / Customer Words
412 / 328
Rep Longest Monologue
22s
Customer Longest Monologue
17s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| 3-month health program | Customer | -- | Positive | Rep explains the benefit of a 3-month tracking period for vitamins and health insights. |
| doctor consultation | Customer | -- | Committed | Arranging a blood test and bringing reports for doctor review. |
Key Moments
300:58
Customer reveals age and motivation
Customer mentions being 26 and following the founder for business knowledge, which shifted to health.
01:51
The 'Sugar' (Diabetes) realization
Rep connects earning money to the ability to enjoy it only if one is free of diabetes.
02:57
Identity Disclosure
Customer provides his name (Thirumalai), signaling high trust.
Discovery Questions
3
Q1
Indha moonu month-ukkum... vitamins-laam increase aayirukka kammiyaayirukka?
Q2
Unga name enna sonneenga sir?
Q3
Eppo blood test edukkanumnu sollunga?
Trust Signals
3
Sharing personal age (26)
Mentioning following the founder (Sivashankaran)
Agreeing to share medical reports on WhatsApp
Enthusiasm Signals
2
Long monologues about the importance of health
Repeated use of 'Correct' and 'Okay'
Topics Discussed
Vitamin tracking
Doctor consultation
Diabetes/Insulin
Wealth vs Health
Founder's Vision
Blood test logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Reconnecting after a dropped call. |
| Middle | 2 | positive | Deeply engaged in philosophical discussion about health vs wealth. |
| Closing | 3 | positive | Willingly providing name and agreeing to next steps. |
Call Transcript
Click to expand
Speaker 1
0.45s
Hello
Speaker 0
0.69s
Hello aa sir cut aayiduchu.
Speaker 1
1.61s
Aa cut aayiduchu cut aayiduchu theriyundu.
Speaker 0
4.77s
Okay okay okay sir adhudhaan ippo namma like neenga andha WhatsApp-la enakku share pannunga adhodha share pannunga ungalukku.
Speaker 1
12.81s
Aa sir ungalukku neenga moonu months eduthathum oru benefit-a dhaan irukkum, naan eppadi solrenna doctor consultation-ukku neenga varumbodhu andha report-aiyum eduthuttu vaanga.
Speaker 0
17.13s
Mm
Speaker 0
20.75s
Adhula irundhu edhavadhu improve aayirukkama illa edhavadhu?
Speaker 1
21.79s
Indha moonu month-ukkum indha moonu month-ukkum indha nadu gap-la ungalukku vitamins-laam increase aayirukka kammiyaayirukka adhoda insights namakku idhula kidaikkum idhuvum oru additional benefit dhaan namakku.
Speaker 0
27.95s
Aangalaiyum.
Speaker 0
31.71s
Nammaloda journey start pandradhu.
Speaker 1
31.93s
Nammaloda journey start panrathukku aamaa.
Speaker 0
34.29s
Mm mm mm okay sir okay okay sir thank you sir ivvalavu neram niraiya data niraiya time koduthu romba useful-aa irundhadhu yenna.
Speaker 1
41.99s
Romba useful-aa irundhadhu, yenna idhu vandhu ellarukkum ellarukkum theriyanum-dhudhaan namma Sivashankaran saaroda goal-u.
Speaker 0
48.85s
Okay okay yenna indha idhu maadhiri
Speaker 1
49.69s
Aennaa indha indha maadhiri onnu irukkunne namma general niraiya perukku theriyaadhu blood testnaal.
Speaker 0
53.55s
Avaru avarai vandhu naan business related.
Speaker 0
58.41s
Aa knowledge-kaga avarai follow panna aarambichen, appuram dhaan vandhu indha maadhiri health health conscious-aa appadiye konjam konjamaa thought, nammallukku health ellaam perusa yosikka maattaanga, indha vayasu-la health yosikkanumnu yaarume perusa yosikka maattaanga irubathi aaru vayasu-la.
Speaker 1
62.17s
Aa maathiri.
Speaker 1
67.89s
Namakku.
Speaker 1
70.93s
Entha idhula theriyum?
Speaker 1
75.61s
Aamaa aamaa.
Speaker 0
76.21s
Edavadhu nootrula oru muppathi percentage dhaan indha age-la yosikkiradhu, sir namma vandhu indha age-la yosikkiradhu ennava irukkumna indha maadhiri money making business.
Speaker 1
86.75s
Mm.
Speaker 0
86.83s
Idhudhaan adhanala appadi varumbodhu idhuvume adhukku thevai idhu ozhunga irundhadhaan adhuve namakku ennanna sir.
Speaker 1
92.93s
Nammalukku ennanna sir namma edhukku namma ippodhula irundhe paakkirenna ippa naan money ellaam earn pannittenu vachukkonga oru muppathi aindhu yearsla.
Speaker 0
100.55s
Adhu enjoy pannunga.
Speaker 1
100.55s
Adhai enjoy pandradhukku nammalukku oru nalla health venum sir.
Speaker 0
103.59s
Mm mm.
Speaker 1
103.91s
Andha time-la namma weak-aa ukkaandhu hospital-ukku poyittu varradhu hospital-ukkum idhukkume irukkakkoodaadhu, ippo main-aa namma generation vandhu.
Speaker 0
108.95s
Mm mm.
Speaker 1
111.73s
Sugar endradhu illaama irundhaadhaan namma namma evvalavu sambaadhiyaalum adhai enjoy panna mudiyum sir.
Speaker 0
116.49s
Correct.
Speaker 1
117.81s
Aa adhu namma ippodhula irundhe namma insulin level-naam correct-aa irukkaa edhunnu namma ippodhula irundhe konjam adhu mela oru consciousness eduthuna namma life long namma sure shock adhudhaan sir enakku therinju oru periya varame.
Speaker 0
124.49s
Nammal life.
Speaker 0
128.47s
Mm.
Speaker 1
129.29s
Life namma vaangira varaiyume andha sugar illama namma thappichuttaave namma life namma evvalavu naal vaangiromo enbadhu years vaangiromo aindhu years-o aindhu years-o.
Speaker 0
136.63s
Mm
Speaker 1
137.35s
Wire ok endra oru prachinaiyume illama namma complete pannittaave adhu periya vishayam sir namakku.
Speaker 0
137.69s
Okay.
Speaker 0
142.51s
Correct namma ippodhu
Speaker 1
142.93s
Namma ippodhu irundhu namma stage namma idhu panna namma last oru padhinaindhu years irukku paatheengala nammaoda life-la avanga life-oda padhinaindhu years namma ettu years vaazhugirennu sonneenganna.
Speaker 0
147.69s
Life order.
Speaker 1
151.03s
Last andha aindhu aindhu year-la vandhu yaaroda support illama namma thaniya vaazha mudiyumndradha oru adhukku namma ippa therinjaye conscious-aa irundhenna andha help thevaipadadhu sir, aduthu avangaloda help.
Speaker 0
156.37s
Mm.
Speaker 0
160.17s
Correct correct sir, okay sir, okay okay sir, namma idhu ennannu sollittu idhu pannalaam, neenga enakku details share pannunga, naan ennannu sollittu paarthuttu ungalukku naan update panren sir.
Speaker 1
162.97s
Okay
Speaker 1
167.63s
Aa
Speaker 1
171.07s
Mm mm mm.
Speaker 1
174.93s
Okay sir, unga name enna sonneenga sir?
Speaker 0
177.43s
En en Thirumalai.
Speaker 1
178.67s
Thirumalai okay okay sir.
Speaker 0
179.85s
Okay okay sir aamaa sir ungalukku.
Speaker 1
181.63s
Enganeyum barutte sir.
Speaker 0
183.03s
Okay okay okay sir okay.
Speaker 1
185.25s
Aa ungalukku WhatsApp panren, neenga paarunga.
Speaker 0
187.79s
Mm okay okayngala ungalukku
Speaker 1
188.43s
Okengala, ungalukku eppo blood test edukkanumnu sollunga, enakku naan ungalukku arrange pannuvaen, okengala.
Speaker 0
192.85s
Kandippa kandippa okay sir thank you.
Speaker 1
194.53s
Okay thank you.