A
Customer Thirumalai
Phone +918610062668
Rep Bharath Kumar
Team Sales
Date 2026-01-27 18:22
Duration 34:57
Source None

Call History

2 attempts
Total Attempts2
First CallJan 27, 2026
Last CallJan 27, 2026
Total Talk Time38.2 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Professional
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 34:57 (2097s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 381
Rep Words / Customer Words 3452 / 1845
Rep Longest Monologue 112s
Customer Longest Monologue 45s
Silence Gaps (>2s) 12 (max 4.2s)
Interruptions 28

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Redundancy

Objections

2
Objection Category Raised By Handled Technique Quality
I already did a checkup 3 months ago for insurance.
Ya I take three months before full body checkup... that is a normal.
redundancy Customer Yes differentiation Excellent
I don't follow strict diets.
naan edhaiyume follow pandradhu illa diet innum vandhaale
lifestyle fit Customer Yes reassurance / support value Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
77 Customer -- Neutral Basic blood test comparison
aiwo 181 blood test Rep 8000.00 Interested Comprehensive test including Omega 3/6
dexa scan Rep -- Interested Body composition analysis (fat/muscle/bone)
omega 3 Rep -- Positive Essential nutrients not produced by body

Key Moments

4
05:55
Disease Stage Analogy
Shifted the customer's mindset from 'I don't have symptoms' to 'I need to detect stage 1'.
12:30
Omega 3 Source Explanation
Established the rep's technical authority and the necessity of supplements.
23:47
Age Disclosure
Rep and customer realize they are both 26, significantly boosting rapport.
26:54
10-Lakh Step Challenge
Created high engagement and brand stickiness by discussing a company-wide challenge.

Discovery Questions

5
Q1 Why are you looking to take the test?
Q2 How old are you?
Q3 Have you taken any blood tests recently?
Q4 Do you have a smart watch?
Q5 What is your physical activity level?

Trust Signals

3
Sharing personal lifestyle failures (dieting)
Asking for advice on physical activity
Referencing the founder's interview

Enthusiasm Signals

2
Asking about the 10-lakh step challenge
Inquiring about extra scans (Dexa)

Resistance Signals

2
Mentioning existing insurance checkups
Hesitation about 'strict diets'

Confusion Signals

1
Difference between 77 and 181 parameters

Topics Discussed

IO 77 vs IO 181 Omega 3 and 6 EPA/DHA Disease Prevention Stages Health Insurance vs Blood Tests Fasting Requirements Dexa Scan and Bone Density Protein Intake Step Counting and Smart Watches

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct inquiry about product differences.
Middle 2 neutral Active participation in health and lifestyle discussion.
Closing 3 neutral Sharing personal habits and agreeing to receive WhatsApp info.

Call Transcript

Click to expand
Source File +918610062668 27-1-2026, 6-22-14pm.mp3
Transcript +918610062668_27-1-2026,_6-22-14pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19101