A
Call Intelligence
Manish Mishra with Bharath Kumar — Jan 24, 2026 10:09
Deal Lost
Warm
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Manish Mishra. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Manish Mishra.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
inbound
Conversation Flow
Opening Type
verification
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:23 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:13
Customer asks for floor number
Confirms the customer is physically present or nearby for the appointment.
00:17
Rep confirms 5th floor
Finalizes the meeting location.
Trust Signals
2
Customer confirms he has reached the location
Customer asks for specific floor details
Topics Discussed
Appointment scheduling
Location/Floor details
Arrival confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | positive | Confirming arrival and asking for directions. |
| Closing | 3 | positive | Agreeing to call back shortly. |
Call Transcript
Click to expand
Speaker 1
0.45s
hello
Speaker 0
0.83s
Hello.
Speaker 1
1.79s
plus there is bharat samay vo.
Speaker 0
4.31s
ya ya ya.
Speaker 1
5.15s
Yeah, today you scheduled for the
Speaker 0
6.83s
aai haiv jaast reacht yuvar kivih vaala kiet aavars. o ok ok. aam vitha gaar.
Speaker 1
10.27s
Okay okay.
Speaker 1
12.37s
Yeah, okay sir, thank you. Just for the confirmation I called.
Speaker 0
13.85s
for the confirmation I come. I'm coming I'm coming. What floor I have to come?
Speaker 1
15.93s
But
Speaker 1
17.51s
fifth floor sir.
Speaker 0
18.75s
Fifth floor.
Speaker 1
19.49s
Yeah.
Speaker 0
19.99s
Okay okay okay okay after finishing I will call you.
Speaker 1
21.09s
Okay.
Speaker 1
22.23s
ya definite.
Speaker 0
22.87s
okey.