A
Call Intelligence
Tanvi Due with Bharath Kumar — Feb 12, 2026 18:52
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Tanvi Due.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Tanvi Due. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
16% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:35 (36s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 64
Rep Longest Monologue
4s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of station / Not a good time
I'll be in the city on Monday. I'm out of station.
|
time | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care center exam program | Rep | -- | Neutral | Initial reason for the call. |
Key Moments
200:12
Customer states she is out of station.
Pivot point where the call shifts from a pitch to a scheduling/follow-up conversation.
00:29
Customer requests WhatsApp details.
Indicates genuine interest and provides a low-friction way to keep the lead warm.
Trust Signals
2
Willingness to share WhatsApp
Setting a specific day for follow-up
Resistance Signals
1
Time constraint (out of station)
Topics Discussed
IO Health Care Center exam program
WhatsApp information sharing
Monday callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Explaining she is out of station. |
| Closing | 3 | neutral | Agreeing to a callback and requesting WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.01s
Radhe Radhe.
Speaker 1
0.99s
Hello.
Speaker 0
1.89s
Hanji.
Speaker 1
2.79s
hello ma'am, this is bharath from iho.
Speaker 1
4.91s
Okay.
Speaker 0
5.43s
Okay.
Speaker 1
6.01s
Recently you went to about IO Health Care Center exam program.
Speaker 0
9.63s
Okay.
Speaker 1
10.35s
Is it the right time to discuss with this sir?
Speaker 0
12.83s
Abharat I have the information on WhatsApp because I'll be in the city on Monday. I'm out of station. Oh okay. So if I have the information then it's okay. If I don't have information drop over WhatsApp. I'll check my WhatsApp and on in detail on Monday.
Speaker 1
18.13s
Oh okay ma'am.
Speaker 1
26.25s
oke maam. shaal ai give yu da kaal baik aan mande maam?
Speaker 0
29.09s
Yeah, but in the meantime you can send the details regarding what you have to talk to.
Speaker 1
30.87s
Yeah, definitely. Yeah, yes, ma'am. I will send you the details. Okay.
Speaker 0
34.63s
Okay.
Speaker 1
35.19s
Thank you.