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Call Intelligence

Surahit with Bharath Kumar — Jan 30, 2026 10:53

Deal Lost Warm
Customer Surahit
Phone +918424010718
Rep Bharath Kumar
Team Sales
Date 2026-01-30 10:53
Duration 2:42
Source None

Call History

4 attempts
Total Attempts4
First CallJan 30, 2026
Last CallJan 30, 2026
Total Talk Time2.8 min
Rep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Surahit. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference English
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type returning_customer

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 55% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 2:42 (163s)
Primary Language English
Secondary Language Malayalam
Code Switching Low
Total Speaker Turns 45
Rep Words / Customer Words 284 / 182
Rep Longest Monologue 15s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Availability

Objections

1
Objection Category Raised By Handled Technique Quality
Product is out of stock
I use to order one a glucosamine sulfate. but it is in out of stock sir.
 availability Customer Yes alternative solution / consultation Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
glucosamine sulfate Customer -- Negative Customer is looking for this specific supplement which is out of stock.

Key Moments

3
00:37
Stock Timeline Reveal
Rep informs customer it will be 4-6 months, creating a need for an alternative.
01:14
Customer Emotional Hook
Customer explains his mother has been happy with the product for 8 months, raising the stakes.
02:10
Extra Mile Commitment
Rep offers to check the factory for '1 or 2' remaining pieces, building high trust.

Discovery Questions

2
Q1 is there any other concern for your escort inquiry for the supplement sir?
Q2 only for joints and bone health right sir?

Trust Signals

2
Customer shares personal details about mother's health
Customer asks for rep's direct advice on alternatives

Enthusiasm Signals

1
Thanking the rep multiple times at the end

Resistance Signals

1
Frustration over website showing out-of-stock

Confusion Signals

1
Confusion over why a successful product is being discontinued/out of stock

Topics Discussed

Glucosamine Sulfate Joint and Bone Health Stock Availability Medical Team Consultation WhatsApp Follow-up

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about stock.
Middle 2 neutral Worried about the 4-6 month out-of-stock period.
Closing 3 neutral Appreciative of the rep's effort to find alternatives or stray stock.

Call Transcript

Click to expand
Source File +918424010718 30-1-2026, 10-53-36am.mp3
Transcript +918424010718_30-1-2026,_10-53-36am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19096