A
Call Intelligence
Ash Narayanan with Bharath Kumar — Jan 28, 2026 08:41
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Ash Narayanan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Direct Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:32 (33s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexcom | Customer | -- | Neutral | Customer identifies the caller as being from Dexcom. |
Key Moments
300:03
Slot Scarcity Mention
Rep informs customer 9:30 is gone, pushing customer to accept 10:00.
00:15
Appointment Agreement
Customer agrees to arrive at 9:50 for the 10:00 slot.
00:22
WhatsApp Protocol
Rep sets expectation for digital follow-up and data collection.
Trust Signals
2
Customer called back immediately
Customer provided name without hesitation
Enthusiasm Signals
1
Quick agreement to the suggested time
Topics Discussed
Appointment Scheduling
Slot Availability
WhatsApp Follow-up
Contact Details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking if the rep called. |
| Middle | 2 | neutral | Agreeing to the 10:00 AM slot and 9:50 AM arrival. |
| Closing | 3 | positive | Providing name and agreeing to WhatsApp follow-up. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.23s
Hello, ippa kooppitteengala Dexcom-la enakku?
Speaker 0
3.11s
Aama aama sir, indha vaatti call pannirundhen, onbadhu o'clock irandu muppadhu rendu slot already book aayirukku sir, pathu o'clock dhaan slot available-aa irukku.
Speaker 1
5.17s
O clock 9:30
Speaker 1
10.93s
Ten o'clock thaan available-aa irukkaa? Aamaa.
Speaker 0
12.41s
Aama, neenga oru 9:50-kku appadi vandheenganna correct-aa irukkum sir, book pannittu.
Speaker 1
15.47s
Pannattum. Ya 9:50-kku vandhuren.
Speaker 0
17.99s
Unga name sir.
Speaker 1
20.53s
Ash much ponnennu pottukkonga.
Speaker 0
22.33s
Ungalukku WhatsApp-la send panren sir, adhu mattum fill panni send pannikkalaam. Ungalukku mail ID-yum venum book pandrathukku, ungalukku booking confirmation vara WhatsApp-la send panren, WhatsApp-la naan poduren sir.
Speaker 1
27.67s
Athu
Speaker 1
28.39s
WhatsApp-la appadi.
Speaker 1
31.11s
Saringa thank you.
Speaker 0
31.71s
Okay sir thank you.