A
Call Intelligence
Ash Narayanan with Bharath Kumar — Jan 28, 2026 08:30
Deal Lost
Warm
Call History
6 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ash Narayanan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
78 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Other | Customer wants to come in for a 'dexterous' (DEXA) scan. |
Key Moments
300:06
Location Confirmation
Customer confirms they want to visit the MRC Nagar branch specifically.
00:12
Service Identification
Customer identifies the DEXA scan as the reason for the visit.
00:27
Callback Commitment
Agent manages the flow by checking the schedule rather than overbooking.
Discovery Questions
2
Q1
Neenga already appointment book pannirundheengala sir?
Q2
Ippo varradhu vandhu ethanai manikku sir varuveenga?
Trust Signals
2
Directly asking for the location
Willingness to come in immediately
Enthusiasm Signals
2
Ippo varradhu vandhu ethanai manikku sir varuveenga? (Agent)
Naan vandhu oru onbadhu manikka varattuma (Customer)
Confusion Signals
1
DEXA scan mispronounced as 'dexterous things'
Topics Discussed
MRC Nagar location
DEXA Scan
Appointment availability
Timing (9:00 AM)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about location status. |
| Middle | 2 | positive | Confirming intent to visit for a scan. |
| Closing | 3 | neutral | Agrees to wait for a callback. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
1.23s
Hello
Speaker 1
1.97s
Hello sir, this is Bharath from IO. You trying to contact us? How may help can I do?
Speaker 0
6.17s
Are you open in MRC Nagar right now?
Speaker 1
9.01s
Ya yes sir.
Speaker 0
10.29s
You are open and I can come for a scan.
Speaker 1
12.89s
For dexterous things.
Speaker 0
14.15s
S aama.
Speaker 1
14.97s
Neenga already appointment book pannirundheengala sir?
Speaker 0
17.69s
Appointment ellaam book pannala.
Speaker 1
19.97s
Pannileengala? Ippo varradhu vandhu ethanai manikku sir varuveenga?
Speaker 0
23.73s
Naan vandhu oru onbadhu manikka varattuma onbadhu manikku mela.
Speaker 1
27.47s
Oru minute irukkenna oru minute irukken sir, naan vera eadhavadhu appointment irukkaannu kettuttu thirumba kooppiduren rendu minutes-la.
Speaker 0
32.09s
Okay thank you.
Speaker 1
33.27s
Okenga.