A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 11:53
Deal Lost
Cold
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:22 (83s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
84 / 92
Rep Longest Monologue
6s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
technical_issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Email rejection
Siva kotta sir reject aagudhu.
|
technical_issue | Customer | Yes | clarification_and_instruction | Excellent |
Key Moments
200:12
Customer explains project context
Identifies that the lead is likely not a high-intent buyer but a researcher/student.
00:47
Spelling out the email
The core resolution of the call where the rep ensures the customer has the right contact info.
Discovery Questions
2
Q1
neenga IO-kku reach out panna try pannirungalaa sir?
Q2
neenga enna mail-ukku potteengannu?
Trust Signals
1
Customer followed instructions to write down the email address.
Resistance Signals
1
Customer mentioned previous email 'reject aagudhu' (getting rejected).
Confusion Signals
1
Confusion over the spelling of the email address.
Topics Discussed
Contact information
Email delivery issues
Project research
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Explaining why they were searching for the number. |
| middle | 2 | negative | Frustrated that previous email attempts were rejected. |
| closing | 3 | positive | Appreciative after receiving the correct email address. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello.
Speaker 0
2.21s
Hello.
Speaker 1
3.65s
Hello.
Speaker 0
4.33s
Hello sir, this is Bharath from IO.
Speaker 1
7.85s
Aa sir.
Speaker 0
9.25s
Aa, neenga IO-kku reach out panna try pannirungalaa sir?
Speaker 1
12.61s
Sir illa call pannirundhen, naan vandhu patient college-ku pesinama irukku, project-la irukku, naan adhanala net-a search pannen-nu ninaikkiren, number dhaan kidaichidunga, avar number kidaikkala.
Speaker 0
22.73s
Avaru.
Speaker 0
24.07s
Avaroda number kidaikkaadhu sir, neenga shiva@io.com-ku mail podunga.
Speaker 1
28.63s
Edhunga?
Speaker 0
29.29s
Siva.com.
Speaker 1
31.95s
Siva kotta sir reject aagudhu.
Speaker 0
35.31s
Illa, neenga eppadi spell pannunga, neenga enna mail-ukku potteengannu.
Speaker 1
39.03s
A I W O.
Speaker 0
40.51s
Mm.
Speaker 1
40.85s
Athu.
Speaker 1
43.71s
Aa sariya, sariya sollunga, neenga sollunga, naan ezhudhikiren.
Speaker 0
47.79s
S I V A.
Speaker 1
50.81s
S.I.V.A. S.I.V.A.
Speaker 0
52.03s
S I V A.
Speaker 0
54.59s
A I W O dot com.
Speaker 1
60.25s
Sir idhum power supply theek sir.
Speaker 1
64.53s
Idhukku vandhu mail pannalaangala?
Speaker 0
66.03s
Aa idhukku mail pannunga sir, ungalukku enna thevai ungalukku urgent-aa subject correct-aa kudunga, ungalukku reply pannuvom.
Speaker 1
76.53s
Thank you.
Speaker 0
77.21s
Mm okay.
Speaker 1
77.31s
Mm okay.
Speaker 1
81.39s
Nandhi.