A
Call Intelligence
Kavin kumar with Bharath Kumar — Feb 20, 2026 16:42
Deal Closed
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Kavin kumar. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan, Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹12,933
Purchase Date
Feb 14, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
product_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
38 / 46
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing report/No email received
Adhu naan check panna onnum mail varala annaiyila irundhu.
|
service issue | Customer | Yes | direct action | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Customer mentions taking the test last week; rep confirms the specific test (Vivo 2X). |
Key Moments
200:07
Rep identifies the test
Shows high attentiveness and CRM familiarity, building trust.
00:16
Customer mentions missing email
Identifies a failure in the automated delivery system.
Trust Signals
2
Use of 'Bro' indicates high rapport
Directly calling the rep for assistance
Confusion Signals
1
Customer confused why mail wasn't received from the platform
Topics Discussed
Test results
Soft copy request
Email delivery issues
Vivo 2X test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information. |
| Middle | 2 | neutral | Mentioned not receiving the mail yet. |
| Closing | 3 | positive | Rep promised to send it manually. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.61s
Hello hi.
Speaker 1
2.63s
High power cell-um.
Speaker 0
4.59s
Bro annaikku naan vandhu test eduthuttu irundhen last week andha Vivo 2.
Speaker 1
7.35s
Aamaa aamaa Vivo 2X eduthuttu ponneenga.
Speaker 0
9.49s
Bro andha idhu vera naan miss pannitten bro, enakku soft coffee mattum konjam send panreengalaa bro?
Speaker 1
14.35s
Sari okay bro, naan ketkittu send pannuren.
Speaker 0
16.57s
Adhu naan check panna onnum mail varala annaiyila irundhu.
Speaker 1
20.59s
Sari okay.
Speaker 0
22.07s
Ithu enga vandhu platform-la irundhu onnumilla naan.
Speaker 1
23.85s
Onnumilla, naan enga team kitta vaangi naanappadu irunga.
Speaker 0
27.05s
Sari okay thanks bro.
Speaker 1
28.49s
Aa okay.