A
Call Intelligence
Kavin kumar with Bharath Kumar — Feb 14, 2026 09:36
Deal Closed
Hot
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Kavin kumar. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 14, 2026
Discount Offered
50.00%
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (12s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
22 / 8
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | The customer is arriving for the service purchased on this date. |
Key Moments
200:03
Customer arrival confirmation
Confirms the lead has converted into a physical visit (Show-up).
00:09
Specific navigation instructions
Rep provides high-touch customer service by directing them around the facility.
Trust Signals
2
Physical arrival at the clinic
Previous purchase history
Topics Discussed
Arrival
Reception
Wait time
Facility navigation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Arrival | 1 | neutral | Announcing presence. |
| Instruction | 2 | neutral | Accepting the wait time. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello
Speaker 1
0.69s
Hello sir.
Speaker 0
1.41s
Hello.
Speaker 1
1.71s
Sir vandhutten sir.
Speaker 0
4.23s
Vandhutteengala?
Speaker 1
5.23s
Aa reception-la wait pannunga.
Speaker 0
6.75s
Aa adhu oru rendu minutes aagum.
Speaker 0
9.93s
Anga kitchen-la irukkaaru, indha pakkam oru side-a pogunga.