A
Call Intelligence
Kavin kumar with Bharath Kumar — Feb 14, 2026 08:49
Deal Closed
Hot
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Kavin kumar. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 14, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
18 / 38
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | The customer is traveling to the facility for this service. |
Key Moments
200:04
Customer confirms he is in the car.
Confirms the lead is showing up for the appointment, ensuring the Dexa Scan sale is realized.
00:10
Customer provides 25-minute ETA from Aarambakkam.
Provides operational clarity for the facility.
Trust Signals
2
Customer providing specific location (Aarambakkam)
Customer providing specific ETA
Enthusiasm Signals
1
Immediate response that he is already in the car.
Topics Discussed
Appointment arrival
Current location
Estimated time of arrival
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | positive | Confirming he is on the way. |
| Closing | 3 | positive | Agreement on arrival time. |
Call Transcript
Click to expand
Speaker 0
1.11s
Aa sir, good morning sir.
Speaker 1
2.51s
Good morning sir vandhuttu irukkeengala sir innaikku?
Speaker 0
4.03s
Sir, sir, sir, vandhuttu irukken sir. Ippadhaan car eduthu irukken sir, konjam thoongittu.
Speaker 1
8.65s
Eththanai manikku vareengannu edhaavathu sariyaa irukkungalaa?
Speaker 0
10.63s
Sir correct-aa aarambakkam-la irundhu vandhuttu irukkunga sir, naan mostly innum oru irubathi irubathi aindhu minutes-la vandhuruvom sir.
Speaker 1
15.77s
Sari okay vaanga vaanga.