A
Call Intelligence
Kavin kumar with Bharath Kumar — Feb 13, 2026 12:57
Deal Closed
Hot
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 14, 2026
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High - Immediate focus on logistics and conversion.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
70% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:23 (84s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
34
Rep Words / Customer Words
112 / 98
Rep Longest Monologue
8s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price discount request
enakku andha price mattum konjam discounted price pannirunga sir
|
price | Customer | Yes | direct confirmation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | 5000.00 | Positive | Scheduling the scan and confirming the price. |
Key Moments
300:18
Fasting Confirmation
Crucial for the validity of the medical scan.
01:03
Price Re-confirmation
Customer confirms he is bringing 5000 INR, solidifying the deal.
01:15
Data Collection
Agent collects KYC details for the invoice/booking.
Discovery Questions
2
Q1
Neenga ethanai manikku vara ready?
Q2
Nine o'clock okay vena ungalukku?
Trust Signals
2
Willingness to share personal details (Email/Name)
Commitment to travel at 8 AM
Enthusiasm Signals
1
Prompt response to scheduling
Resistance Signals
1
Price sensitivity ('discounted price pannirunga')
Topics Discussed
Scheduling
Fasting requirements
Location (Adyar)
Pricing/Discount
Contact details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on scheduling. |
| Middle | 2 | neutral | Agreeing on time and fasting. |
| Closing | 3 | positive | Happy with the 5000 price point. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.89s
Aa, naan post tharen irunga, hello.
Speaker 1
3.39s
Aa sollunga, aa sollunga.
Speaker 0
3.85s
Hello sir, sir naalaikku edhaavadhu schedule panrennu solli irukkonga sir.
Speaker 1
8.53s
Aa, neenga ethanai manikku vara ready?
Speaker 0
11.79s
Neenga neenga enna time available-nu sonneenganna appa naan udane solliduren.
Speaker 1
15.31s
Aa ore nice aayirunnu.
Speaker 0
18.23s
Aennaa fasting irukkanumnu sonneenga.
Speaker 1
19.75s
Aamaam aamaam.
Speaker 1
24.55s
Sundariyaa? Sundariyaa? Aa.
Speaker 1
31.63s
Ethu illa education planning yaarukkum ethum kidaiyaathu.
Speaker 1
35.39s
Avaru nine o'clock sollitten, confirm pannikkiren.
Speaker 1
39.05s
Aa nine o'clock okay vena ungalukku?
Speaker 1
42.57s
Aamaam.
Speaker 1
46.01s
Aa okay, hello.
Speaker 0
48.33s
Hello sir.
Speaker 1
49.13s
Sir naan call-la onbadhu o'clock okay-va?
Speaker 0
51.35s
Aa naan vandhuren sir, naan enna kulakku naan inga irundhu oru ettu o clock kilambi vandhuren sir.
Speaker 1
54.57s
Okay naan oru WhatsApp-la oru enga
Speaker 0
55.89s
Engana indha Adyar pakkam
Speaker 1
57.89s
Location location anuppuren.
Speaker 0
59.95s
Aa saringa WhatsApp details pannirunga sir enakku andha price mattum konjam discounted price pannirunga sir.
Speaker 1
63.27s
Adhuthaan adhuthaan sonnen naan 5000-kku panni tharennu sollittu.
Speaker 0
64.81s
Aa 5000-kku.
Speaker 0
66.97s
Ok naan.
Speaker 1
66.97s
Okay anna.
Speaker 0
68.33s
Aa okay naan five thousand eduthuttu vandhuren sir.
Speaker 1
70.23s
Mm mm mm.
Speaker 1
72.19s
Ok.
Speaker 0
72.97s
Okay thanks sir, neenga details anuppirunga naan vandhuren sir.
Speaker 1
75.01s
Aa, neenga fill panni send pannunga, ungaloda name adhaan name, full name, phone number and.
Speaker 0
77.23s
Aa naanathu.
Speaker 1
80.75s
Mail ID.
Speaker 0
81.83s
Aa sorry okay okay sorry.
Speaker 1
82.85s
Ok.