A
Call Intelligence
Sriram with Bharath Kumar — Feb 20, 2026 21:08
Deal Lost
Warm
Call History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
12% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
1:04 (64s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
108 / 84
Rep Longest Monologue
9s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Feature
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical Discrepancy
Illa illa, aindhu K illa, overall-aa Geno-voda overall numbers vandhu aindhu K Genu irukku.
|
product feature | Customer | Yes | clarification & expert referral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Customer | 18000.00 | Interested | Discussion about 18k vs 5k gene counts and specialized testing. |
Key Moments
300:08
Reference to 18k gene test query
Establishes immediate relevance and context for the call.
00:41
Customer mentions lack of similar tests in India
High-intent signal; customer has already done market research.
00:54
Invitation to Globetrot
Moves the lead from a phone inquiry to a physical/expert consultation.
Discovery Questions
2
Q1
Nammaloda gene test-oda details venumngala ennenna cover aagudhunu sollittu?
Q2
Naan vena engaloda gene test-oda reports vena send pannattungala?
Trust Signals
2
Customer shared their research about other labs
Agreement to review sample reports
Enthusiasm Signals
1
Aamaa aamaa (Yes yes) response to receiving details
Resistance Signals
1
Confusion over gene counts (18k vs 5k)
Confusion Signals
1
Questioning the number of genes tested
Topics Discussed
Gene Test Pricing
Gene Count (18k vs 5k)
Specialized Genes
Workout Relevance
Market Comparison
Sample Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly addressing the query. |
| Middle | 2 | neutral | Asking about specialized genes and workout relevance. |
| Closing | 3 | positive | Agreed to receive report and visit the location. |
Call Transcript
Click to expand
Speaker 0
0.99s
Hello.
Speaker 1
1.61s
Hello
Speaker 0
2.81s
Appuram vandhu
Speaker 1
3.81s
Hello Sriram, this is Bharath from IO.
Speaker 0
6.87s
Aa konjam illa.
Speaker 1
8.03s
Recently neenga question onnu raise pannirundheengala sir namma 18k-kku gene test panromo ennannu sollittu.
Speaker 0
12.87s
Illa illa, aindhu K illa, overall-aa Geno-voda overall numbers vandhu aindhu K Genu irukku.
Speaker 1
19.15s
Mm.
Speaker 0
20.23s
So vandhuttu mostly vandhuttu specialized genes mattum dhaan vandhuttu test pannuvaanga, so adhaan enna gene eppadi neenga properly work out pannureengannu sollunga.
Speaker 1
29.01s
Nammaloda gene test-oda details venumngala ennenna cover aagudhunu sollittu?
Speaker 0
32.25s
Aamaa aamaa.
Speaker 1
33.29s
Naan vena engaloda gene test-oda reports vena send pannattungala?
Speaker 0
37.47s
Pannunga sir.
Speaker 1
38.01s
Sample report ungalukku naan send panren neenga paarunga ungalukku adhu adhu related-aa enna irukku.
Speaker 0
41.53s
Niraiya combination irukkumnu ninaikkiren, mudinja ella combination-um irukkum, yenna naan veliyila matra idathula ellaam check pannen, India-vula andha alavu illa.
Speaker 1
49.99s
Sari naan idhula check panren, neenga just go through pannunga.
Speaker 1
54.03s
Neenga naalaiku globetrot-ku vandhu edhuna doubt irundha sollunga, naan adhukkaana correct-aana person yaaro avangakitta naan pesa solluren sir ungalukku ennenna-llaam cover aagudhunnadhu.
Speaker 0
61.01s
Ok sir.
Speaker 1
61.73s
Okengala, thank you, thank you.