A
Call Intelligence
None with Bharath Kumar — Jan 30, 2026 13:10
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
14 / 6
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:07
OTP Delivery
The primary purpose of the call was to provide the verification code.
Trust Signals
1
Customer thanks the agent
Topics Discussed
OTP Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | The customer is cooperative and appreciative of the information. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 1
3.23s
Hello.
Speaker 0
5.81s
Varathu ok.
Speaker 1
7.11s
Aa OTP sonna paarunga onnu onnooru rendu aaru zero aaru zero.
Speaker 0
10.03s
Ok ok.
Speaker 0
12.39s
Thanks bro.
Speaker 0
18.37s
Mm