A
Call Intelligence
None with Bharath Kumar — Jan 27, 2026 12:56
Deal Lost
Warm
Call History
10 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
80.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
14 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:03
OTP Provision
The customer provides the OTP (797616), indicating a high level of trust and an active transaction in progress.
Trust Signals
1
Customer provides OTP without hesitation
Topics Discussed
OTP Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is cooperative but brief. |
Call Transcript
Click to expand
Speaker 1
0.49s
Adhukku OTP bro sorry.
Speaker 0
1.73s
Hello
Speaker 1
2.41s
OTP OTP.
Speaker 0
3.27s
Athu enna sir? Seven nine seven six one six.
Speaker 1
7.53s
Seven nine seven six one six-aa?
Speaker 0
8.65s
Aamaa.
Speaker 1
12.51s
Okay bro.