A
Call Intelligence
Logan with Bharath Kumar — Jan 24, 2026 17:01
Deal Closed
Warm
Call History
10 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aayol (Inferred from transcript)
Purchase Date
Jan 23, 2026
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
other
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:23 (84s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
118 / 72
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery delay/Holiday concern
Mandaiyum varaadhu, mandaiyum veevudhulla. (It won't come Monday either, Monday is a holiday.)
|
logistics | Customer | Yes | transparency | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aayol | Customer | -- | Neutral | Mentioned as the product that has been shipped out. |
Key Moments
300:32
Customer Identification
Customer identifies as Logan from Coimbatore, establishing the context of the call.
00:52
Delivery Timeline Discussion
Discussion about Sunday and Monday holidays affecting delivery expectations.
01:18
Tracking Number Request
Customer specifically asks for the tracking number to be sent.
Trust Signals
2
Customer shared OTP immediately
Customer politely asked for tracking details
Resistance Signals
1
Concern about Sunday/Monday holidays delaying delivery
Topics Discussed
OTP Verification
Shipment Status
Courier Service (Professional/SC)
Holiday Schedule
Tracking Number
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Providing OTP and identifying self. |
| Middle | 2 | neutral | Inquiring about the delay and specific courier service. |
| Closing | 3 | positive | Accepting the agent's promise to check and provide tracking. |
Call Transcript
Click to expand
Speaker 1
0.59s
Madam OTP vandhurukku konjam anuppichu vidungalen.
Speaker 1
3.41s
Hello OTP OTP
Speaker 1
14.17s
Aaru ettu moondru ettu naangu. Hello sollunga. Aaru ettu moondru ettu naangu. Aaru ettu moondru ettu naangu. Thank you.
Speaker 1
28.25s
Hello.
Speaker 0
29.67s
Hello sir vanakkam.
Speaker 1
30.63s
Vanakkanga, sollunga sir.
Speaker 0
32.31s
Sir, naan Logan anna pesurenga, Coimbatore-la, adhu enna sir adhu anuppichitteengala sir?
Speaker 1
33.67s
Aa sollunga sollunga.
Speaker 1
36.21s
Aam saar sir ungalukku.
Speaker 0
38.61s
Appadingala, professionally enna courier sir idhu?
Speaker 1
40.89s
Naan logistics team kitta kettu solren sir, SCla thaan anuppichiruppaangannu ninaikkiren.
Speaker 0
45.31s
Aa paarunga sir, okay okay thank you.
Speaker 1
46.65s
Naan paarthuttu thirumba kooppiduren.
Speaker 0
47.79s
Innum ithuvaraikkum varala. Adhanaalathaan sari innaikku varaathu nee. Naalaikku.
Speaker 1
52.25s
Naalaiku Sunday varum sir, innaikku dhaan varanum, naalaiku Sunday vara maatten, appadilla innaikku varanum illanna Monday varanum sir.
Speaker 0
53.91s
Aa
Speaker 0
56.11s
Aamaa.
Speaker 0
59.19s
Mandaiyum varaadhu, mandaiyum veevudhulla.
Speaker 1
61.99s
Oho.
Speaker 0
62.61s
Adhanaalathaan innaikku naan sonnen.
Speaker 1
64.99s
Nethu engakitta irundhu veliyila poyiduchu sir shipment, innum engalukku driving link varala, enga kitta irundhu enga Aayol vandhu veliyila poyiduchu courier hub-ukku, anga irundhu avanga kudukura speed dhaan sir.
Speaker 0
68.41s
Appadi.
Speaker 0
73.51s
O.
Speaker 0
76.05s
Sari paathuttu sollunga sir okay okay thanks.
Speaker 1
77.09s
Okay okay fine okay.
Speaker 0
78.81s
Kettu sollunga tracking number anuppichu vidunga mudiyndhaa.
Speaker 1
81.09s
Thank you sir naan ketkuren okay sir
Speaker 0
83.07s
Ok ok.