A
Call Intelligence
Ashok Singh with Bharath Kumar — Feb 20, 2026 15:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ashok Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
72% into call
Pitch Approach
Information-first
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:51 (51s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
92 / 16
Rep Longest Monologue
11s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 8.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Audio Clarity
couldn't able to hear you properly sir
|
technical | Rep | Yes | pivot to asynchronous communication | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Primary subject of the call. |
Key Moments
200:15
Discovery Attempt
Rep tries to find the 'why' behind the interest, which is the core of needs-based selling.
00:27
Communication Breakdown
Audio issues prevent deeper discovery, forcing the rep to move to a brochure-send strategy.
Discovery Questions
1
Q1
i know why are you planning for this retreat program sir?
Trust Signals
1
Customer confirms seeing the advertisement
Resistance Signals
1
Customer mentions 'not right now' for travel in CRM data
Confusion Signals
1
couldn't able to hear you properly sir
Topics Discussed
AIWO Healthcation Retreat
Facebook Advertisement
Brochures and Details
Follow-up call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity and interest. |
| Discovery | 2 | neutral | Audio issues lead to a 'what sir?' response. |
| Closing | 3 | neutral | Customer agrees to receive information. |
Call Transcript
Click to expand
Speaker 0
0.57s
hello.
Speaker 1
1.75s
Hello.
Speaker 0
2.49s
halo sir dis is bharath from i o wellness center.
Speaker 1
6.03s
Yeah, absolutely.
Speaker 0
6.77s
You recently entered a IO education retreat program, right sir?
Speaker 0
11.45s
okey iz it e raait taim tu taak vith yu rikaarding dis sir?
Speaker 1
14.55s
Okay.
Speaker 0
15.41s
okay okay sir. i know why are you planning for this retreat program sir?
Speaker 0
27.09s
what sir? couldn't able to hear you properly sir.
Speaker 1
30.05s
aa i seen your advertisement.
Speaker 0
33.15s
okay.
Speaker 1
34.27s
All the data set.
Speaker 0
37.89s
Okay okay sir. As of now I will share you the all the brochures and related things you just have a look and I will again connect you back sir after that I have sending the all details.
Speaker 1
44.51s
Okay.
Speaker 0
48.91s
okay okay sir thank you.