A
Call Intelligence
Deepak with Bharath Kumar — Feb 13, 2026 09:48
Deal Closed
Hot
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Deepak. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹1,674
Purchase Date
Feb 14, 2026
Discount Offered
10.00%
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
35% into call
Pitch Approach
Consultative/Strategic
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
4:32 (273s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
584 / 212
Rep Longest Monologue
24s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
CEO Appointment Pending
avanga ippo varaikkum appointment yaarkkum thara mudiyaadhu... niraiya pending irukku
|
logistics | Customer | Yes | pivot to alternative | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Interested | Customer wants to discuss business expansion with the company leadership. |
| nac + | Rep | 278.58 | Neutral | Previous purchase on 09/02/2026 |
Key Moments
300:44
Admission of Appointment Failure
Rep honestly admits they couldn't get the CEO appointment, building trust through transparency.
02:50
Introduction of Mohan (HOD)
The pivot point where the rep suggests a more 'effective' contact for the customer's specific goals.
03:43
Customer Recognition
Customer reveals he already knows Mohan, significantly increasing the likelihood of the meeting happening.
Discovery Questions
4
Q1
Avanga Friday ellam ingeyum varuvaangala?
Q2
Avar peru?
Q3
Doctor peru?
Q4
Sari, appa namma avarkitta sollirukkeengala ungaloda best plan-laam?
Trust Signals
2
Customer shares that he already knows Mohan
Customer accepts the rep's advice on who is a 'better fit'
Enthusiasm Signals
1
Customer agrees to wait for the rep's call in 1-2 hours
Resistance Signals
1
Initial disappointment about the CEO appointment being pending
Confusion Signals
1
Slight confusion over doctor names (Gopi Biresha vs Gopi Prasad)
Topics Discussed
CEO Appointment
Company Expansion
Internal Hierarchy
Dr. Gopi Prasad
Mohan (Head of Operations)
Meeting Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for updates on the appointment. |
| Middle | 2 | neutral | Accepts the rep's explanation of the CEO's busy schedule. |
| Closing | 3 | positive | Agrees to the alternative meeting with the Head of Operations. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello.
Speaker 0
3.05s
Appuram therinjadhungala, appuram nethu pesunadhukku appuram.
Speaker 1
3.87s
Aa.
Speaker 1
8.27s
Sir naan try pannirundhen sir, contact pannen, avaru ennaala ennaala maximum secretary-kkum message potten, avanga ippo varaikkum appointment yaarkkum thara mudiyaadhu.
Speaker 0
11.17s
Aa
Speaker 0
17.73s
Mm
Speaker 1
18.23s
Yenna pinnaadi irukkavanga adhukku munnaadi apply pannavangala innum pending-la dhaan irukkaanga niraiya peru.
Speaker 0
24.01s
Mm.
Speaker 1
25.15s
Ennala ungalukkaga naan maximum en side-la irundhu evvalavu try pannanum, ippa konja nerathukku munnadi naan ketten avar idhukkaga dhaan romba naalaa Chennaiyileye irukkaru oorukku pogama.
Speaker 0
30.17s
Avarukku
Speaker 0
33.71s
Mm.
Speaker 1
33.99s
Avanga ellam puriyuthu enakku ellam puriyuthu bro ungalukku.
Speaker 1
37.49s
Adhukku munnadi irukkiradhe niraiya pending irukku, adhuve innum mudikkala.
Speaker 0
42.03s
Mm hmm.
Speaker 1
44.71s
Naan ellaam idhu mudinja piragu vena naan tharen, aana ippo mudiyaadhu, adhaan ungalukku phone panni eppadi solradhunnu theriyaama ukkaandhuttu irundhom sir.
Speaker 0
51.73s
Mm hmm.
Speaker 1
52.87s
Aanaa en side ennaala ennaala maximum evvalavu panna mudiyumo naan pannitten sir.
Speaker 0
57.07s
Aa
Speaker 0
58.09s
Adhaan ippa adhu adhaan ippa enakku onnum illa ippa ivaru enna ippa company expansion-ku vandhu ippa avaru paathuttu irukkarunna avaroda advantage dhaan enakku onnum illa. Aamaa sir correct-aa puriyudhu sir avarukku andha.
Speaker 1
68.39s
Aamaa sir correct puriyudhu sir avarukku andha agenda-vaiye naan mention pannen naanu.
Speaker 0
73.15s
Aa adhendha?
Speaker 1
73.57s
Agenda vachuthaan avanga main-aave idhu pannuvaanga, edhukkaagannu sollittu.
Speaker 0
77.01s
Mm, illaatti ippa doctors anga irukkira doctors vandhu paatheenganna, avanga moolama vandhu push panna vandhu easy-aa irukkuma?
Speaker 1
86.97s
Doctors-ku enna meeting vena arrange pannalaam sir? Boss namma ippa mela irukka namma senior-aa irukka avanga ellaarkittayumae oru meeting maathiri convey pannuren. Maybe andha meeting vandhu andha doctor-ukku satisfy aachunna avar maybe direct contact-la irukkaaru. Maybe avar solli vena avar moolama sollalaam.
Speaker 0
104.13s
Mm hmm.
Speaker 0
108.45s
Na.
Speaker 0
110.65s
Adhaan naan eppadi note pannanumnu paarthu naan mudivu panren okay.
Speaker 1
116.31s
Okay okay, yenna ungalukku senior people-s kooda moththam naan first introduce panni kuduthurren sir unna naanu. Maybe andha report-oda andha meeting-oda idhu positive-aa irundhadhunna, maybe CEO sir direct-aa poi sir-kitta sollalaam.
Speaker 1
127.37s
Nalla potential irukkunnu sonneenganna, meedhi meeting cancel pannittu vena ungalai kooppidura chance irukku sir.
Speaker 0
127.69s
Potential
Speaker 0
131.99s
Mm mm.
Speaker 1
133.05s
Maybe namma first seniors moolama move pannalaam, enakku therinju ippodhaikku irukkira best idea adhudhaan sir.
Speaker 0
139.11s
Avanga Friday ellam ingeyum varuvaangala, ippa enna ippa?
Speaker 1
142.29s
Aa adhu neenga sonna arrange pannikkalaam sir, namma neenga solra doctor main doctor-um rendu.
Speaker 0
145.31s
Neenga solra
Speaker 1
147.79s
Ellaarume naan inga arrange panren, neenga varennu sonneenganna andha meeting simple-aa pannikkalaam.
Speaker 0
151.65s
Avar peru?
Speaker 1
153.21s
Namma kitta CEO Ilango sir irukkaru.
Speaker 0
156.23s
Mm.
Speaker 1
157.11s
Kishore sir, appuramaa innooru senior doctor irukkaar sir.
Speaker 0
161.39s
Doctor peru?
Speaker 1
162.47s
Aa Gopi Biresha.
Speaker 0
164.51s
Sorry.
Speaker 1
165.11s
Gopi Prashanth.
Speaker 0
167.13s
Gopi Prasad thaan innaikku enakku consult pannapla annaikku.
Speaker 1
169.85s
Aamaa.
Speaker 1
170.61s
Aamaa sir avarum irukkaru ippa innooru pudhusa avar join pannirukkaru Mohan Mohannu sollittu.
Speaker 0
175.99s
Aa monu.
Speaker 1
176.59s
Aama aama, avar head of the department sir, ippo doctors-ku maybe avarudhaan head of, aama avarudhaan, aama avarudhaan ippo operations ellaam.
Speaker 0
180.63s
Aamaa avan.
Speaker 1
185.15s
Eppadi expand pandradhaandradhu ketta avangadhaan sir.
Speaker 0
185.55s
Expand pandradhu.
Speaker 0
187.75s
Ok ok.
Speaker 1
188.51s
Maybe avaru correct-aana fit ungalukku, neenga andha idhu positive-aa irundhadhunna adhu direct-aa information saarukku dhaan pogum.
Speaker 0
195.55s
Okay appadinna appa avarkitta okay naan peyarukken.
Speaker 1
198.75s
Avarukitta pesalaam, enakku therinju CEO saarai vida ivarkitta pesuradhu innum konjam effective-aa irukkum ungalukku, yenna avaroda avaroda aama avaroda main motive vandhu expansion pandradhudhaan.
Speaker 0
204.99s
Avaroda avaroda amma avaroda
Speaker 0
209.49s
Mm.
Speaker 1
209.71s
Ungalukkaana correct-aana aal avaru, neenga indha meeting positive-aa irundhadhunna adhu direct-aa avarkitta irundhe request varalaam meeting-ku ungalukku.
Speaker 0
216.37s
Okay.
Speaker 1
217.65s
Next side-aa enakku therinju Mohan avar andha sir-ukku andha sir-ukku meeting naan arrange panni kudukuren sir.
Speaker 0
223.51s
Ae avaru enakku theriyum.
Speaker 1
226.01s
Sari, appa namma avarkitta sollirukkeengala ungaloda best plan-laam?
Speaker 0
230.27s
Illa illa, naan just vandhu brief-aa naan summa appadiye annaikku vandhu idhu related-aa pesittu vandhen.
Speaker 1
236.97s
Mm mm mm.
Speaker 0
239.45s
Mm.
Speaker 0
241.43s
Sari naan innum oru one or two hours naan eppadi namma move pannalaamnu naan ungalukku. Aa neenga paarunga.
Speaker 1
244.55s
Aa neenga paarunga, namma andha meeting-la namma idhu pannittomna adhukkappuram namma idhu panna thevaiyillai sir, direct-aave namma anga irundhu call varum namakku.
Speaker 0
245.53s
Aamaa
Speaker 0
250.69s
Okay okay.
Speaker 1
252.61s
Enakku therinja best option ippa idhudhaan sir, yenna naan oru alavukku mela ennaalum choose panna mudiyaadhu adikkadi.
Speaker 0
257.11s
Puriyuthu puriyuthu enakku okay.
Speaker 1
258.03s
Okayngala, namma sir ivangakitta vena namma first idhu mudichidalaam. Like automatically anga news poyiduchunna avare invite pannuvaar kandippa sir dinner-kko lunch-kko, yenna niraiya perukku appadithaan idhuvaraikkum nadandhurukku enakku therinju.
Speaker 0
270.21s
Mm mm mm okay.
Speaker 1
271.95s
Okkaalaa?