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Call Intelligence

Deepak with Bharath Kumar — Feb 12, 2026 16:34

Deal Closed Hot
Customer Deepak
Phone +918056578708
Rep Bharath Kumar
Team Sales
Date 2026-02-12 16:34
Duration 4:48
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 12, 2026
Last CallFeb 13, 2026
Total Talk Time9.5 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value ₹1,674
Purchase Date Feb 14, 2026
Discount Offered 10.00%
Calls Before Closure 3
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral to Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type returning_customer

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 75% into call
Pitch Approach Consultative/Value-based
Closing Attempt Yes
Closing Technique alternative_close
Call Ending natural_end

Call Structure

Duration 4:48 (288s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 86
Rep Words / Customer Words 542 / 388
Rep Longest Monologue 22s
Customer Longest Monologue 13s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Service/Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Scheduling Delay
naan vandhu ungalukku oru vaaramaa sollittu irukken (I have been telling you for a week)
 service Customer Yes transparency/process explanation Good
Power Cut/Office Closure
TVS Perisha Tower... full-aave electricity irukkaadhaam sir
 logistics Rep Yes alternative solution Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
consultation Customer -- Other Scheduling a meeting for health consultation/test results.
nac + Rep 1223.00 Neutral Previous purchase on 09/02/2026.

Key Moments

3
00:18
Agent reveals consultant is at ITC with another client.
Establishes the consultant's high status and justifies the delay.
01:56
Discussion of the power cut at TVS Perisha Tower.
Critical logistical hurdle that shifts the meeting location/time.
04:04
Customer explains the 'perpetual' value of his business.
Customer self-identifies as a high-value, long-term client.

Discovery Questions

2
Q1 Neenga athuvaraikkum Chennai-la thaan irukkeengalaa sir Sunday varaikkum?
Q2 Enna urgent-aa yaaru edhukkaaga varaanga?

Trust Signals

2
Customer shares his travel plans (staying in Chennai until Sunday)
Customer explains his business logic for wanting the meeting

Resistance Signals

2
Complaining about the one-week delay in scheduling
Questioning why a simple meeting takes so much filtering

Confusion Signals

1
Confusion over which office is open (Leela vs TVS Tower)

Topics Discussed

Appointment Scheduling Consultant Availability Office Maintenance/Power Cut Leela Palace Location Internal Filtering Process Continuous Health Monitoring

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Customer is annoyed that he has been asking for a week without a fixed slot.
Middle 2 neutral Discussing logistics of power cuts and office locations (Leela, TVS Tower).
Closing 3 neutral Agrees to wait for a call back within the hour.

Call Transcript

Click to expand
Source File +918056578708 12-2-2026, 4-34-15pm.mp3
Transcript +918056578708_12-2-2026,_4-34-15pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19076