A
Call Intelligence
Sarath with Bharath Kumar — Feb 19, 2026 16:08
Deal Closed
Hot
Call History
10 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.5/10 and closed the deal with Sarath. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Home Sample Collection & Consultation
Purchase Date
Feb 19, 2026
Calls Before Closure
10
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Service Fulfillment
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:52 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
118 / 42
Rep Longest Monologue
12s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel difficulty
Travel panna mudiyala adhanal dhaan.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood and urine sample collection | Rep | -- | Positive | Logistics for home visit |
| dietitian consultation | Rep | -- | Interested | Post-test support |
Key Moments
300:09
Fasting Instruction
Critical medical instruction for test accuracy.
00:40
Travel Objection
Customer mentions inability to travel to MRC Nagar.
00:42
Online Pivot
Rep saves the deal by offering online consultation.
Trust Signals
2
Customer asks clarifying questions about sample volume
Customer accepts the rep's name and contact info
Enthusiasm Signals
1
Quick agreement ('Athu prachannai illa athu okay thaan')
Resistance Signals
1
Travel constraint mentioned regarding the physical center
Topics Discussed
Sample collection
Fasting requirements
Sample volume
Doctor consultation
Diet consultation
Online vs Center visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Logistics | 2 | neutral | Agreeing to fasting and sample collection. |
| Closing | 3 | positive | Appreciated the online consultation option. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.51s
Sarath
Speaker 0
1.47s
Sir, neenga Tamilungala sir neenga?
Speaker 1
2.91s
Aamaa aamaa sollunga.
Speaker 0
3.57s
Onnum illa confirm aayiduchu ungalukku.
Speaker 0
5.77s
Unga veettukku avan vandhu sample bed sample and urine sample select pannippaanga sir okay-nga.
Speaker 1
8.77s
Adhuthaan adhunaala idhu pannanum neenga.
Speaker 0
9.89s
Neeinga ten to twelve hours fasting irukkanum.
Speaker 1
12.17s
Athu prachannai illa athu okay thaan.
Speaker 0
13.71s
Okenga?
Speaker 1
14.07s
Eththanai container eduppaanga?
Speaker 0
15.71s
Four cubes eduppaanga sir ungalukku.
Speaker 1
18.17s
Less than
Speaker 0
18.41s
Less than irubathi aindhu ml irubathi rendu irubathi aindhu ml irukkum sir.
Speaker 1
22.07s
Okay-nga done done sir.
Speaker 0
23.35s
Ok-ngala, ungalukku mudiyuradhu endha support venumnaalum neenga direct-aa indha number-ukke call pannunga. Eadhaachum queries edhu irundhaalumae indha number-aiye contact vachukkonga. Idhu mudinja perukku doctor consultation-la irundhu diet consultation varaikkum ellaame naan ungalukku help pannuren sir, ok-ngala.
Speaker 1
29.91s
Naangu perukku
Speaker 1
35.13s
Idhulaye online-laye pannidalaamla.
Speaker 0
36.73s
Online-la pannalaam, ungaloda center namma pakkathula MRC Nagar-la irukku sir namma center.
Speaker 1
40.63s
Travel panna mudiyala adhanal dhaan.
Speaker 0
42.33s
Onnum illa sir naan online-la ungalukku arrange panni kudukuren okay-ngala? Ekaachum doubt irundha kooppidunga, indha number en peru Bharath save panni vachukkonga okay-ngala.
Speaker 1
44.15s
Okenga?
Speaker 1
48.73s
Okay thanks naathe open irukku.
Speaker 0
50.37s
Okay okay sir okay.
Speaker 1
51.27s
Ok.
Speaker 0
51.95s
Mm.