A
Call Intelligence
Mukesh with Bharath Kumar — Feb 19, 2026 16:02
Deal Closed
Hot
Call History
10 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Mukesh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO 181 Test
Purchase Date
Feb 19, 2026
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Bought
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:05 (66s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
108 / 72
Rep Longest Monologue
12s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Customer confirming his booking of the test. |
Key Moments
300:18
Order Number Verification
Customer provides order 13982, allowing the agent to track the lead.
00:40
Appointment Confirmation
Customer confirms Saturday 8:00 AM slot.
00:58
WhatsApp Transition
Moving the conversation to WhatsApp for document sharing (screenshot).
Trust Signals
2
Sharing order number
Willingness to share screenshot on WhatsApp
Confusion Signals
1
Uncertainty about collection partner (Thyrocare vs AIWO)
Topics Discussed
Order confirmation
Thyrocare message
Appointment timing
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer seeking information. |
| Middle | 2 | neutral | Providing order details and name. |
| Closing | 3 | positive | Agreed to send WhatsApp screenshot. |
Call Transcript
Click to expand
Speaker 1
0.07s
Hello.
Speaker 0
0.97s
Okay.
Speaker 1
1.55s
halo sir dis is bharat from i o.
Speaker 0
3.77s
Aa aayvo ya. I have just booked one
Speaker 0
6.97s
a i w o one eighty one test.
Speaker 1
9.95s
oke sir.
Speaker 0
11.15s
So, is it Om collection only, right, my order number?
Speaker 1
15.93s
Number.
Speaker 1
17.03s
please tell your order number sir.
Speaker 0
18.93s
13982.
Speaker 1
20.79s
13982.
Speaker 0
22.55s
I have received the message from Cyrocare also.
Speaker 1
24.85s
oke wait a minute sir. on three.
Speaker 0
28.15s
nine eight two.
Speaker 1
29.47s
main no no yuvar nem sar.
Speaker 0
33.03s
Mukesh.
Speaker 1
33.89s
Okay.
Speaker 1
36.69s
es saar. men yu no ven dit yu buk da apaintment saar that saar?
Speaker 0
40.69s
So it is on Saturday morning 8 to 8:30 like that.
Speaker 1
46.53s
saarade maarning ittu. if you have screenshot of that order ready means will you please share it sir?
Speaker 0
51.09s
Yeah.
Speaker 1
51.93s
okay. you can share it. i will check with the team and get back to you regarding the confirmation of your orders.
Speaker 0
56.81s
aa like it is a whatsapp it is okay.
Speaker 1
58.81s
WhatsApp. I will share you in WhatsApp. Just I will send you the call message you can send it to this number.
Speaker 0
62.89s
Okay okay.
Speaker 1
64.19s
oke oke sir. thank you.