A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 10:31
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (37s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
52 / 48
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Insurance Coverage
do you have insurance for that? ... yu hev insurance for lab test?
|
price/financial | Customer | Yes | direct denial | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| lab test | Customer | 1800.00 | Interested | Customer asking if insurance covers the lab test cost. |
Key Moments
200:07
Price/Insurance Inquiry
Customer sets the tone by focusing entirely on the cost and insurance.
00:28
Language Switch
Agent switches to Tamil to resolve communication issues, indicating a localized sales approach.
Resistance Signals
1
Repeated questions about insurance coverage
Confusion Signals
1
Agent unable to hear customer clearly at 00:28
Topics Discussed
Pricing
Insurance
Lab Tests
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Inquiry | 2 | neutral | Questioning the price and insurance. |
| Closing | 3 | neutral | Acceptance of the fact that insurance isn't covered. |
Call Transcript
Click to expand
Speaker 1
0.69s
Hello.
Speaker 0
1.13s
Hello
Speaker 1
1.85s
Hello.
Speaker 0
3.55s
Hello.
Speaker 1
4.39s
hello ma'am this is bharat from i o.
Speaker 0
7.25s
okay so that is your charging around eighteen seventeen eighteen do you have insurance for that?
Speaker 1
14.61s
vaat maam?
Speaker 0
16.31s
yu hev insurance for lab test?
Speaker 1
18.73s
no ma'am. we are not providing any insurance for lab test ma'am.
Speaker 0
20.51s
Yes.
Speaker 0
23.43s
for nothing for the basic test nothing you have.
Speaker 1
28.95s
Aa puriyala Ma'am. Neenga pesuradhu sariya kekkala Ma'am.
Speaker 0
32.03s
illa insurance irukka edhum test-ukku?
Speaker 1
34.73s
illa ma'am indha insurance cover aagaadhu ma'am.