A
Call Intelligence
Loganathan with Bharath Kumar — Jan 28, 2026 10:47
Deal Closed
Warm
Call History
14 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Unknown (Courier in transit)
Purchase Date
Jan 22, 2026
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Yes
Lead Type
other
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| courier/package | Customer | -- | Positive | Checking delivery status |
Key Moments
100:14
Rep confirms delivery expectation
Resolves the customer's primary concern about the courier timing.
Trust Signals
2
Customer calls back to check status
Polite 'Thank you' at the end
Topics Discussed
Courier status
Tracking link
Delivery timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about status. |
| Resolution | 2 | positive | Satisfied with the promise of delivery today. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello
Speaker 0
0.89s
Hello sir.
Speaker 1
1.57s
Aa sollunga sir.
Speaker 0
3.61s
Hello
Speaker 1
4.17s
Hello
Speaker 1
6.41s
Hello, kelkkuthundhu?
Speaker 0
6.93s
Vanakkam, vanakkam thambi, kelungalaa?
Speaker 1
9.19s
Kekkudhu sollunga.
Speaker 0
10.73s
Sir, indha indha idhula anuppureenga sir courier-ku?
Speaker 1
14.47s
Enakku therinju innaikku vandhudum sir, irunga sir, tracking link naan kettirukken, vandhavudane ungalukku share panniduvom sir, innaikku delivery aayidumnu ninaikkiren sir, okayngala?
Speaker 0
18.99s
Delivery aayidumnu ninaikkiren.
Speaker 0
21.59s
Thank you sir.
Speaker 1
22.31s
Okay okay.