A
Call Intelligence
Loganathan with Bharath Kumar — Jan 23, 2026 15:01
Deal Closed
Hot
Call History
14 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.5/10 and closed the deal with Loganathan. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Milk Powder + Olive Oil
Deal Value
₹5,441
Purchase Date
Jan 23, 2026
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High - Customer is ready to buy.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Transactional/Order Taking
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:47 (108s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
45
Rep Words / Customer Words
184 / 132
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Request for discount on milk powder
Andha meet power irukku pola... discount thara maattanga sir?
|
price | Customer | Yes | transparency/third-party explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| milk powder | Customer | 1025.00 | Other | Customer asking for availability and discount. |
| olive oil | Rep | -- | Positive | Rep mentions adding Olive Oil to the bill with a discount. |
Key Moments
300:08
Discount Refusal
Rep successfully maintains price integrity by explaining the sourcing of the milk powder.
00:38
Price Confirmation
Total amount of 5441 INR is confirmed and accepted.
01:38
Address Correction
Rep ensures delivery accuracy by confirming he has the new address, preventing a shipping error.
Trust Signals
3
Willingness to pay via scanner immediately
Sharing updated address details
Repeat purchase behavior
Enthusiasm Signals
1
Quick agreement to the total: 'Sari sari, rendu total kudunga'
Resistance Signals
1
Initial request for discount
Confusion Signals
1
Address confusion (old vs new address)
Topics Discussed
Milk Powder pricing
Olive Oil discount
Total Bill Amount
Payment via Scanner
Address verification
Coimbatore delivery
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about product. |
| Middle | 2 | positive | Agreeing to the total price and payment method. |
| Closing | 3 | positive | Confirming address and thanking the rep. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello
Speaker 0
1.61s
Kurikkonga.
Speaker 0
4.31s
Hello.
Speaker 1
4.51s
Hello, aa sollunga sir.
Speaker 0
5.97s
Andha meet power irukku pola.
Speaker 1
8.33s
Sir, adhu milk powder-ukku discount thara maattanga sir, adhunaal adhu ivo-voda product illa sir.
Speaker 0
13.31s
Adhunnum illaiyaa?
Speaker 1
13.93s
Adhanaala veliyila irundhu thaan vaanguraanga sir, adhu adhanaala veliyila irundhu vaanguradhukku thaan discount thara mudiyaadhu, adhe rate-ukku appadiye vaangi appadiye koduthuduraanga.
Speaker 0
20.99s
Sari kuduthurunga sir idhu vandhu discount potturukkeengala idhula
Speaker 1
23.99s
Olive oil pottirukken paarunga.
Speaker 0
25.93s
Appadingala? Sari sari, rendu total kudunga.
Speaker 1
27.11s
I O.
Speaker 0
29.67s
Total kuduthurunga sir, naan anuppichuduren.
Speaker 1
31.43s
Adhudhaan sir bill adhu, total evvalavu anuppanum? Evvalavu pay pannanum-nu sollungala?
Speaker 0
36.11s
Aa sollunga, NEET evvalavu varudhu?
Speaker 1
38.57s
Oru nimisham saringa, total vandhu aindhu naangu naangu ondru sir.
Speaker 1
43.65s
Milk powder vandhu onnu vandhu aayirathu irubai aindhu roopai saar.
Speaker 0
48.13s
Aa keezha pottungala? Sari sir, sari sir, sari.
Speaker 1
50.13s
Aa
Speaker 0
52.59s
Bhai.
Speaker 1
53.91s
Four four one okayva? Aamaa aamaa.
Speaker 0
54.25s
Okay-va?
Speaker 0
55.77s
Idha ippa potturunga sir, idhu idhulaye potturalama idhu?
Speaker 0
61.57s
Scan edhukko?
Speaker 1
61.65s
Scan irukko adhulaye scanner irukku paarunga adhu scan panni appadiye pay pannidalaam.
Speaker 0
64.67s
Sir bank idhu irukku naan potturen potturen potturen.
Speaker 1
66.93s
Okay okay sir, idhu adhe address sir, Bharathinakka aaru Street Ramanathapuram.
Speaker 0
68.35s
Adhe address.
Speaker 0
72.37s
Aa, adhu illa sir.
Speaker 1
74.13s
Ippa andha Arun two.
Speaker 0
74.53s
Aanaa ippa neenga card onnu adichirukkanum paarunga.
Speaker 1
77.43s
Aa
Speaker 0
77.61s
Coimbatore arupathi naalu onnu onnu cyber moonu.
Speaker 1
80.75s
Aa oru idhu.
Speaker 0
81.05s
Iru oorunnu varum paarunga. Pona thadava anuppichirukkom paarunga.
Speaker 1
83.19s
Saringa sir naan paathuttu anuppuren irunga.
Speaker 0
85.55s
Irunga naan anuppuren naan artist anuppuren.
Speaker 1
87.55s
Avan illaiyaa indha invoicela ungalukku firstla vandhu indha oru address mattum koodave vandhuttu irukku.
Speaker 0
87.87s
Indha invite-la
Speaker 0
91.39s
Aama pazhaiya address-la saar irukkum, adhu vandhu brother-oda veedu.
Speaker 1
94.43s
Appadi onnum illa ungalukku onnum illa enkitta irukku
Speaker 0
95.39s
Pudhu kilomeetar thalli irukkaan enna sir.
Speaker 1
98.09s
Unga pudhu address enkitta irukku sir, naan paarthu anuppichu vitturen.
Speaker 0
100.93s
Aa okay sir, okay sir, thanks.
Speaker 0
106.69s
Ee
Speaker 1
107.19s
Ponneenga.