A
Call Intelligence
Loganathan with Bharath Kumar — Jan 23, 2026 14:31
Deal Lost
Warm
Call History
14 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Loganathan. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Loganathan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead/Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:23 (264s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
148 / 22
Rep Longest Monologue
16s
Customer Longest Monologue
5s
Silence Gaps (>2s)
4 (max 116.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health report | Rep | -- | Positive | Locating a missing report for Uma Maheshwari. |
Key Moments
300:05
Name Discrepancy
Agent identifies that the report for 'Maheshwari' is missing from the system.
01:10
File Transfer Agreement
Customer agrees to send the report via WhatsApp/Email to move the process forward.
01:20
Power Cut Mention
Customer mentions a power cut, leading to a quick conclusion of the call.
Trust Signals
2
Willingness to share personal reports
Providing business email address
Confusion Signals
1
Difficulty finding the report under the specific name provided
Topics Discussed
Missing Reports
Email Verification
WhatsApp Transfer
Shipping Logistics
Power Outage
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Searching for the report and clarifying names. |
| Middle | 2 | neutral | Agreeing to transfer files and providing email details. |
| Closing | 3 | neutral | Dealing with a power cut and ending the call abruptly. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello sir, neenga kudutha phone number-la Maheshwarindra per-la endha report-um illaiye sir? Uma Maheshwari sir. Uma Maheshwarin illa, neenga kudutha number-la illa.
Speaker 0
11.59s
Naanga Umay Maheshwari-nu search panna motham irubadhu vandhirukku sir list. Illa naan inga ippa report anuppurenga. Report irukkungala ungakitta? Irukku naan anuppuren mail-la irukkunnu ninaikkiren. Neenga mail-la irukku paatheenganna irukku. Mail-la naan Arun Tools-um paathutten varala sir inga irukkiradhe motham.
Speaker 1
23.13s
Appadiyaa?
Speaker 1
24.31s
Mail aana Arun Tools.
Speaker 1
27.17s
Adhaan
Speaker 0
28.81s
Loganathanukku irukkum.
Speaker 0
31.47s
Logu dot Sooriyannu oru mail irukku paarunga.
Speaker 0
38.63s
Suryan.
Speaker 0
44.71s
Naan innoorutharkitta dhaan check pannittu varanum sir naan avangala kettuttu varen
Speaker 1
48.47s
Irunga irunga irunga naanum paarkkiren.
Speaker 1
64.51s
Ok, ippa vandhu ungalukku eppadi sir anga porathu?
Speaker 0
68.53s
Appadiye WhatsApp-la emaichu vitturunga sir.
Speaker 0
71.21s
Idhula mail-la irukku, mail-la irundhu naan solra mail-ukku transfer pannireengala?
Speaker 0
76.43s
Aarottu.
Speaker 1
76.47s
Aarottu.
Speaker 0
80.71s
Inga power cut oru aindhu nimisham, aa onnum problem illai sir. Neenga anuppichittu enakku oru call pannanum mattum sollidunga. Naan adhukkulla indha shipping mattum arrange pannunga. Unga mail ID anuppichudungalaa? Aa anuppuren paarunga sir ippo.
Speaker 1
89.09s
Maattaaru.
Speaker 1
118.39s
Music.
Speaker 1
125.45s
Aa oru maavadhaar.
Speaker 1
147.43s
Aa ee system-aa?
Speaker 1
263.11s
Hello