A
Call Intelligence
Loganathan with Bharath Kumar — Jan 23, 2026 14:16
Deal Lost
Warm
Call History
14 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Loganathan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
3:42 (223s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
68
Rep Words / Customer Words
248 / 312
Rep Longest Monologue
16s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 16.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Excited | Wife has dry skin and itching issues. |
Key Moments
301:11
WhatsApp Photo Exchange
Crucial for identifying the specific doctor (Srivalli/Jayalalvani) to build trust.
02:30
Dermatology Confirmation
Agent confirms the previous doctor was a dermatologist, validating the customer's choice.
03:12
Record Identification
Customer provides 'Arun Tools' and email ID to help locate medical history.
Discovery Questions
3
Q1
Idhukku pesalaama avangkitta? (Can we talk to her about this?)
Q2
Pazhaiya medical report edhavadhu kodukkanuma? (Should I give any old medical reports?)
Q3
Eppa edutheengannu edhaachum idea irukkungala? (Any idea when you took the report?)
Trust Signals
3
Sharing personal email and business name
Sending photos via WhatsApp
Requesting the same doctor from previous visit
Enthusiasm Signals
1
Promptly providing details for record search
Confusion Signals
1
Forgetting the doctor's name
Topics Discussed
Skin dryness
Itching
Doctor identification
Medical reports
WhatsApp communication
CRM record search
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining the situation. |
| Middle | 2 | neutral | Trying to identify the doctor and sharing photos via WhatsApp. |
| Closing | 3 | positive | Happy that the agent is looking up the records. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello.
Speaker 1
1.75s
Hello sir.
Speaker 0
2.55s
Mm sollunga
Speaker 1
2.75s
En Mrs-ku anga vandhu paarthom.
Speaker 0
5.57s
Sollunga, aa saringa.
Speaker 1
6.43s
Ippa eppadinna skin vandhu romba dry aayittu konjam lesa adippu thanmaiya irukku.
Speaker 0
13.11s
Okay sir.
Speaker 1
14.25s
Adhukku vandhu lady doctor avangakitta pesanum, oru thadava lady doctor-kitta.
Speaker 0
20.05s
Aa.
Speaker 1
20.77s
Appa idhu pesala, vera samajam pesi medicine ellam kuduthuttaanga.
Speaker 0
24.59s
Mm mm mm.
Speaker 1
25.19s
Idhukku pesalaama avangkitta?
Speaker 0
28.25s
Aa doctor kitteengala?
Speaker 1
29.51s
Aamaa yaar annaikku unga peru marandhuttaen
Speaker 0
33.93s
Gopi Jayalalwani-ngala Gopi Krishna sir-ungala appadinnu theriyala Srivalli.
Speaker 1
37.63s
Adhu illa Srivari Srivari
Speaker 0
39.91s
Fee varalingala?
Speaker 1
41.29s
Reveal illaiya, andha munnadi room-la iruppanga, marandhutten naanu.
Speaker 0
45.53s
Irukkiradhum moonu doctor saaranga.
Speaker 1
45.69s
Irukkirathum
Speaker 1
48.47s
Aamaamaa.
Speaker 0
49.21s
Srivalli oruthar, Jayalalvani oruthar.
Speaker 1
51.85s
Seyyaa
Speaker 0
53.73s
Kullamaa white color-la nee.
Speaker 1
54.31s
Kalaril nee.
Speaker 1
56.13s
Nalla Tamil pesuraangalla.
Speaker 0
59.65s
Anga irundhu ellarume Tamil pesuvaanga sir.
Speaker 1
61.73s
Illa peru sonnangaatchi indha nee thaan ninaikkiren.
Speaker 0
67.11s
Naan photo aanathu appuram irunga, adhu avangala illaiyaannu mattum sollunga.
Speaker 1
70.93s
Ennanga.
Speaker 0
71.69s
Naan photo anuppuren sir.
Speaker 1
73.75s
Aa aa sari.
Speaker 0
74.47s
Aa aanaa athiyanaa parayaarundhu.
Speaker 1
77.17s
Adhaan ippa andha dry skin-ukku enna seiyalaamnu solli ketturunga.
Speaker 0
80.95s
Ore nimisham ore nimisham.
Speaker 1
82.39s
Uma Mysore Repair Center report anuppanumna naan anuppichu viduren anna.
Speaker 0
87.75s
Oru nimisham.
Speaker 0
104.11s
Naan oru photo ungalukku WhatsApp-la anuppichirukken sir, mm adhu konjam paarunga, hello, idho paarunga.
Speaker 0
120.77s
Aa sari pakkathukku.
Speaker 1
123.67s
Ivangathaan sir.
Speaker 0
125.01s
Ivangala sir?
Speaker 1
126.31s
Aa ivangalaam, enakkum ivangalaam paarthaanga first time.
Speaker 1
131.53s
Ivangathaan Mrs-kkum idea koduthanga.
Speaker 0
134.05s
Aa okay okay sir.
Speaker 1
135.09s
Ivangakitta andha skin vandhu indha maathiri dry-aa irukkumbodhu arippu thanmai maadhiri varudhu.
Speaker 0
142.21s
Aa aa.
Speaker 1
142.45s
Aari vayilai separate-aa vaangi mela poosinaalum adhu romba idhaagudhu.
Speaker 0
147.33s
Mm mm mm.
Speaker 1
149.53s
Adhu enna seyyanum.
Speaker 0
149.77s
Aa
Speaker 0
150.47s
Idhukkaga neenga nethu oruthar kitta pesuneengale, avare dermatology doctor dhaan sir.
Speaker 1
155.23s
Mm kudunga sir kudunga.
Speaker 0
156.65s
Nethu pesuna avarkittaye connect pannalaangala?
Speaker 1
159.15s
Adhula connect pannunga, adhu pazhaiya medical report edhavadhu kodukkanuma?
Speaker 0
163.85s
Edhaavathu irundhaa anuppichu vidunga avarkkaaga.
Speaker 1
165.91s
Illa avanga angeye dhaan irukke Umamaheswarinu adichaa varum.
Speaker 0
170.83s
Inga IOla edutha report solreengala?
Speaker 1
173.01s
Aamamma, idhula irukkira report.
Speaker 0
175.17s
Appadiya phone number vandhu unga phone numberae dhaan kuduthu eppa edutheengannu edhaachum idea irukkungala
Speaker 1
175.67s
Unga phone number vandhu unga phone number.
Speaker 1
180.67s
Aa irukku sir, irukku sir.
Speaker 1
183.67s
Adhavadhu skin en phone number thaan kuduthiruppen, en mail ID thaan kuduthiruppen.
Speaker 0
188.95s
Low.
Speaker 0
190.63s
Sir, naan check pannuren irunga sir, naan.
Speaker 1
192.65s
Rendu irukkum Lohi dot Suryan Arun Tools appadinnu irukkum.
Speaker 0
198.35s
Arun Tools.
Speaker 0
200.79s
Enakku WhatsApp-la type panni anuppureengala sir?
Speaker 1
203.27s
Aa, adhe adhe.
Speaker 0
204.21s
Ethukkudhu ondru aindhu ondru thaane eduthirukkeenga.
Speaker 1
207.13s
Aamaam aamaam sir.
Speaker 0
208.65s
Onnu ennayirathu ondru, sari okay sir, naan anuppichu ketkiren.
Speaker 1
212.25s
Aa okay
Speaker 0
213.51s
Okengala?
Speaker 1
215.13s
Mm sari sari.
Speaker 0
216.99s
Mm, okay.
Speaker 0
219.57s
Anjith naan ketuttu phone pannuren.
Speaker 1
222.09s
Okay sir.