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Call Intelligence

Loganathan with Bharath Kumar — Jan 23, 2026 14:15

Deal Closed Hot
Customer Loganathan
Phone +917904250634
Rep Bharath Kumar
Team Sales
Date 2026-01-23 14:15
Duration 1:07
Source None

Call History

14 attempts
Total Attempts14
First CallJan 22, 2026
Last CallJan 28, 2026
Total Talk Time18.9 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
i

Exceptional Performance: Bharath Kumar

Bharath Kumar scored 9.0/10 and closed the deal with Loganathan. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Virgin Coconut Oil (2), Maggi/Omega (2)
Purchase Date Jan 23, 2026
Calls Before Closure 14
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 25% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:07 (67s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 34
Rep Words / Customer Words 82 / 94
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Safety

Objections

1
Objection Category Raised By Handled Technique Quality
Product safety for child
Adhu thevaiyilla koodaadhu... risk edukka venaam appadinnu solli sollirundhaargal.
 safety/medical Customer Yes agreement/consultative Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
coconut oil Customer -- Positive Customer wants two units of the oil.
omega/maggi Customer -- Positive Customer wants two units of the Omega/Maggi product.

Key Moments

3
00:15
Safety Confirmation
Customer decides not to buy one product for the child, establishing trust in the agent's/doctor's advice.
00:33
Order Placement
Customer explicitly lists 'Oil rendu' and 'Maggi rendu', confirming the sale.
00:54
Shipping Commitment
Agent secures the deal by promising same-day shipping upon payment.

Discovery Questions

2
Q1 Indha audio kettingala?
Q2 Adhu andha aindhu vayasu idhu kettureengala?

Trust Signals

2
Following doctor's advice provided by the agent
Immediate willingness to pay

Enthusiasm Signals

2
Directly listing quantities
Asking for the invoice immediately

Resistance Signals

1
Refusal of one product based on age risk ('Adhu thevaiyilla koodaadhu')

Topics Discussed

Doctor's advice Child safety Virgin Coconut Oil Omega/Maggi supplements Invoicing Shipping logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming receipt of audio.
Middle 2 positive Agreeing with safety advice and placing order.
Closing 3 positive Ready to pay and finish the transaction.

Call Transcript

Click to expand
Source File +917904250634 23-1-2026, 2-15-22pm.mp3
Transcript +917904250634_23-1-2026,_2-15-22pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19067