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Call Intelligence

Loganathan with Bharath Kumar — Jan 22, 2026 16:48

Deal Lost Hot
Customer Loganathan
Phone +917904250634
Rep Bharath Kumar
Team Sales
Date 2026-01-22 16:48
Duration 3:35
Source None

Call History

14 attempts
Total Attempts14
First CallJan 22, 2026
Last CallJan 28, 2026
Total Talk Time18.9 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 14
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 40% into call
Pitch Approach Consultative and product-focused
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:35 (215s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 78
Rep Words / Customer Words 342 / 418
Rep Longest Monologue 12s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Shipping time delay
naalaikku namma set pannidalaam sir naalaikku yenna innaikku shipping time mudinjiduchu
 logistics Rep Yes transparency/future commitment Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
maggi powder Customer -- Positive Customer wants to set up the order for tomorrow.
olive oil Customer -- Positive Customer asks for 2 bottles and inquires about discounts.
whey protein Rep -- Skeptical Discussed in relation to child nutrition; rep advises against it for a 1-year-old.

Key Moments

3
00:31
Gas trouble clarification
Confirms the diagnosis from the consultation, moving the lead toward product solution.
01:44
Rep advises against Whey Protein for child
Builds significant trust by prioritizing safety over a quick sale.
03:19
Olive Oil discount confirmation
Finalizes the multi-product order (Maggi powder + 2 Olive Oils).

Discovery Questions

3
Q1 Clear aayiruchungala doubt ellam?
Q2 Idhukku healthy-aa irukkuradhukkaagangalaam?
Q3 Enna sir yaarukku edhaavadhu venumngala adhupola?

Trust Signals

2
Customer asks for rep's advice on child nutrition
Customer agrees to wait for shipping tomorrow

Enthusiasm Signals

1
Customer proactively lists items he wants to buy

Confusion Signals

1
Uncertainty about whether cocoa powder is safe for a 1-year-old

Topics Discussed

Consultation results Muscle tablets Gas trouble Maggi Powder Child nutrition safety Whey protein Cocoa powder Olive oil discounts Shipping logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Reporting back on the consultation.
Middle 2 neutral Asking about safety of products for his children.
Closing 3 positive Confirming the order and discount.

Call Transcript

Click to expand
Source File +917904250634 22-1-2026, 4-48-1pm.mp3
Transcript +917904250634_22-1-2026,_4-48-1pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19066