A
Call Intelligence
Loganathan with Bharath Kumar — Jan 22, 2026 16:38
Deal Lost
Warm
Call History
14 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Loganathan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
48 / 11
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Hand-off Confirmation
Agent confirms the doctor has the number and will call shortly.
00:07
Instruction for Discovery
Agent coaches the customer on how to interact with the doctor to get the best results.
Discovery Questions
1
Q1
Ungalukku ennenna problem irukkunnu theliva sollunga?
Trust Signals
1
Customer's willingness to wait for the doctor's call.
Topics Discussed
Doctor consultation
Call coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer agrees to the next steps and is ready to talk to the doctor. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello
Speaker 1
1.75s
Aa sir.
Speaker 0
2.71s
Sir doctor kitta unga number kuduthutten, rendu minutes-la ungalai kooppiduven sir, okay-ngala?
Speaker 1
6.57s
Ok sir.
Speaker 0
7.27s
Ungalukku ennenna problem irukkunnu theliva sollunga, avarum nalla nalla explain pannuvaaru ungalukku.
Speaker 1
12.27s
Ok ok ungalukku.
Speaker 0
12.73s
Ungalukku ennenna problems irukku sollunga, avar better solutions koduppaar sir, okayngala?
Speaker 1
16.35s
Okay sir okay.
Speaker 0
17.09s
Okay, thank you.