A
Call Intelligence
Loganathan with Bharath Kumar — Jan 22, 2026 16:25
Deal Lost
Warm
Call History
14 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Start
65% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:18 (138s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
248 / 212
Rep Longest Monologue
12s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Delivery
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Timing
innaikku vandhu indha meat powder-um idhaiyum olive oil-um anuppa mudiyuma?
|
logistics | Customer | Yes | transparency | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | 1000.00 | Interested | Customer asking about the 1000ml olive oil mentioned previously. |
| meat powder | Customer | -- | Excited | Customer asking if it can be sent today. |
| doctor consultation | Rep | -- | Positive | Primary next step for diagnosis. |
Key Moments
300:11
Reference to previous doctor consultation
Establishes continuity and trust.
01:02
Customer describes muscle pain and weakness
The core 'pain point' that justifies the sale.
01:52
Customer asks for immediate dispatch of Meat Powder and Olive Oil
Strong buying signal and intent.
Discovery Questions
2
Q1
Ungalukku ennaikku sir innaikku free-aa irukkeengala doctor kitta connect panna?
Q2
Maranthutteengalaa?
Trust Signals
3
Sharing specific physical vulnerabilities
Asking for immediate product dispatch
Agreeing to multiple consultations
Enthusiasm Signals
2
Asking if products can be sent today
Confirming he will wait for the callback in 2 minutes
Confusion Signals
1
Customer forgot one of his questions ('marandhutten')
Topics Discussed
Muscle pain
Stomach pain
Olive oil
Meat powder
Doctor consultation
Dietician consultation
Courier dispatch times
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting, slightly apologetic for being busy earlier. |
| Discovery | 2 | neutral | Expressing frustration with morning muscle pain and weakness. |
| Closing | 3 | positive | Eager to get the products and talk to the doctor. |
Call Transcript
Click to expand
Speaker 0
1.11s
Hello.
Speaker 1
2.35s
Hello Sir, vanakkam.
Speaker 0
3.43s
Vanakkam sir, sollunga sir.
Speaker 1
4.53s
Aa adhukku loan vandhurum saar.
Speaker 0
6.21s
Aa sollunga sollunga sir.
Speaker 1
7.15s
Sir indha naan kettirundhenla olive oil aayiram.
Speaker 0
11.25s
Aama aama sir, namma neenga doctor doctor kitta consult pannomnu sollirundheengala sir?
Speaker 1
15.91s
Aamaa.
Speaker 0
16.55s
Adhukkaga dhaan wait pannanum, neenga call panna neenga busy-aa irundheengannu ninaikkiren.
Speaker 1
19.89s
Aamaa sir aamaa.
Speaker 0
20.65s
Ungalukku ennaikku sir innaikku free-aa irukkeengala doctor kitta connect panna.
Speaker 1
23.91s
Ippa ippa irukkara?
Speaker 0
25.83s
Aa, oru nimisham irunga, naan check pannittu rendu minutes-la kooppittengala?
Speaker 1
31.63s
Koopidalaam sir koopidalaam. Ippo andha summer pain-um ithu mattum thaan ketkanum.
Speaker 0
32.47s
Ippo andha
Speaker 0
35.89s
Aa okay sir, naan ippo doctor available-aa irukkaanu kettukkiren. Kettuttu ungalukku rendu minutes-la update pannuren sir.
Speaker 1
40.55s
Mm.
Speaker 0
41.47s
Okengala?
Speaker 1
42.73s
Okay sir illa sir idhu
Speaker 0
43.47s
Illa sir.
Speaker 1
45.97s
Veru ennamo ketkanumnu ninaichen, adhai marandhutten appa.
Speaker 0
48.93s
Maranthutteengalaa?
Speaker 1
49.63s
Aamaa sir ithu vandhu ithu sollirundhomla.
Speaker 0
52.35s
Sollirundhomla annaikkum idhe dhaan enkitta sonneenga sir neenga edho kekkuromnu nenachen marandhuttennu sollittu.
Speaker 1
56.53s
Namma vayirthu vali vandhu innonnu mukkiyamaanadhu kekkanum, thadhai irukkulla sir.
Speaker 0
60.33s
Ponnangal sir.
Speaker 1
62.51s
Idhu ippa vandhu muscles irukkulla, adhudhaan sir mukkiyam, muscles vandhu romba pain aagudhu kaalaiyila endhirikkum podhu.
Speaker 0
66.41s
Masthi.
Speaker 1
70.77s
Ippo romba adhiga neram namma vandiyila travel pannittu angayum ingayum poyittu vandhomna kaalaiyila.
Speaker 0
70.89s
Ippo
Speaker 1
76.79s
Endhirikkiratho illa nadakkum podho oru maadhiri valikkuthu. Enakku kaal vandhu weak thaan andha muscles vandhu develop pannanum naan adhuthaan main enakku.
Speaker 0
86.33s
Saringala, saringa onnu panren sir naanu.
Speaker 1
88.47s
Aa
Speaker 0
88.49s
Doctor consultation naan ippo kudukkuren.
Speaker 0
91.25s
Plus konjam naalaikku vandhu dietician consultation-a naan kudukka solren sir, dietician vandhu ungalukku protein idhu kammiya irukkuradhunaala appadi panna solluvaanga, irukkum pola irukkum andha maadhiri idhu.
Speaker 1
100.29s
Ippodhu
Speaker 0
100.29s
First doctor consultation mudinga, naan ungalukku dietician kitta solli ungaloda food pattern-la edhaachum changes panna mudiyumaannu irundha naan ungalukku try panni solren sir, okayngala?
Speaker 1
107.25s
Saringa. Aa okay saringa.
Speaker 0
109.15s
Aa, naan ippo dark-la availability paarthuttu ungalukku thirumba kooppuren sir.
Speaker 1
112.33s
Saringa, aanaa innaikku vandhu indha meat powder-um idhaiyum olive oil-um anuppa mudiyuma?
Speaker 0
117.27s
Aa naangu muppadhu aayiduchu sir, naangu o'clock courier dispatch panniduvanga innaikku, naalaikku pona naalaandikku kidaikkum okayngala.
Speaker 1
124.81s
Sari naalaikku paarkkalaam sir okay.
Speaker 0
126.05s
Appadinna ungalukku doctor kitta naan ippo rendu minutes-la ungalukku naan confirm panren doctor free-aa irukkara illaiyanttu.
Speaker 1
131.17s
Ok ok.
Speaker 0
131.91s
Neenga doubts ellam kelunga, adhukkappuram namma ennenna supplements venumna enna venumna serthu anuppichu vittu okayngala.
Speaker 1
135.89s
Ok sir thank you thank you.
Speaker 0
137.09s
Okay sir thanks