A
Customer Kavita
Phone +917901854960
Rep Bharath Kumar
Team Sales
Date 2026-02-12 19:40
Duration 93:50
Source None

Call History

6 attempts
Total Attempts6
First CallFeb 12, 2026
Last CallFeb 12, 2026
Total Talk Time95.2 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
70.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 6
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference English/Hindi
Brand Awareness Medium
Brand Sentiment Positive
Budget Sensitivity Medium-High
Readiness to Buy Warm
Decision Maker Sole Decision Maker
Lead Type b2c

Conversation Flow

Opening Type other
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 26% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 93:50 (5630s)
Primary Language English
Secondary Language Hindi
Code Switching Moderate
Total Speaker Turns 458
Rep Words / Customer Words 6842 / 4125
Rep Longest Monologue 412s
Customer Longest Monologue 215s
Silence Gaps (>2s) 14 (max 4.5s)
Interruptions 28

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Location/Travel
I have to come to Chennai to do all that... it's a little bit hard.
logistics Customer Yes home-collection emphasis Excellent
Price of Stay
18,000 is too much to just take.
price Customer Yes flexibility/alternative Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 110000.00 Positive Comprehensive diagnostic package including blood, gut, and epigenetic tests.
healthcation program Rep 652000.00 Skeptical Full retreat in Chennai including stay at Leela Palace and all therapies.
epigenetic test Rep 47250.00 Interested Biological age testing sent to USA.

Key Moments

4
08:44
Emotional Disclosure
Customer reveals health issues are tied to mental/emotional trauma since age 13.
17:08
Narcissist Abuse Mention
Customer explains her marital trauma, creating a deep bond of trust with the rep.
43:34
Epigenetic Pitch
Introduction of biological age testing, which pivots the call from 'sick care' to 'longevity'.
84:32
Discount Offer
Rep offers 10% discount to move the 360 package closer to a 1 Lakh price point.

Discovery Questions

5
Q1 Can you start from your end by saying your age and symptoms?
Q2 How did you lose the weight?
Q3 How many years have you been facing these health issues?
Q4 Are you married or single?
Q5 How many children you're having?

Trust Signals

3
Sharing deep personal trauma about her marriage
Asking for the rep's personal contact number
Stating 'I really learned a lot'

Enthusiasm Signals

2
Interest in the Rejuvenation Olympics rankings
Positive reaction to the 10% discount

Resistance Signals

2
Hesitation about traveling to Chennai
Concern over the cost of the hotel stay (18k/night)

Confusion Signals

2
Confusion between Genetic and Epigenetic testing
Unclear on what 'mashing' therapy entails

Topics Discussed

Fibromyalgia PCOD Epigenetics Narcissistic Abuse Inflammation Omega-3 Leela Palace C. Sivasankaran 360 Testing Biological Age

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Struggling with technical connection.
Discovery 2 neutral Deeply emotional disclosure about trauma and health.
Pitch 3 neutral Engaged with the science and biological age concepts.
Closing 4 neutral Processing the high costs and travel requirements.

Call Transcript

Click to expand
Source File +917901854960 12-2-2026, 7-40-0pm.mp3
Transcript +917901854960_12-2-2026,_7-40-0pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19063