A
Call Intelligence
Kavita with Bharath Kumar — Feb 12, 2026 18:40
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Kavita.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Appointment Confirmation
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:25 (25s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
52 / 41
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
can you call me in fifteen minutes?
|
time | Customer | Yes | alternative choice / pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mental session | Rep | -- | Positive | Confirming a session booked for 7 PM. |
Key Moments
200:08
Session Confirmation
Agent successfully identifies the purpose of the call as confirming the 7 PM mental session.
00:16
Customer Agreement
Customer confirms 7 PM is a good time, ensuring the lead remains active.
Trust Signals
1
Customer confirms the booking: 'ya ya seven pm is a good time.'
Resistance Signals
1
Initial request to delay: 'can you call me in fifteen minutes?'
Topics Discussed
Appointment Scheduling
Mental Wellness Session
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Busy, asks to be called back in 15 minutes. |
| Closing | 2 | positive | Agrees to the 7 PM session time. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 1
1.49s
Hello.
Speaker 0
2.35s
kud yu evli hyer mi maam?
Speaker 1
3.49s
Hello
Speaker 1
4.79s
ya now i am able to hear you. can you call me in fifteen minutes?
Speaker 0
6.53s
Can you
Speaker 0
8.75s
okey madam. ai aam aasking faar tha mentaal session ai bukkud faar yu at 7 pi em.
Speaker 1
12.97s
ya
Speaker 0
13.67s
is it okay for you ma'am to attend the session?
Speaker 1
15.53s
Okay.
Speaker 1
16.21s
ya ya seven pm is a good time.
Speaker 0
18.43s
okay ma'am. you around seven ten. ya okay i'm sure.
Speaker 1
19.53s
Okay okay. Around seven ten.
Speaker 1
22.41s
sorry sir. okay dev.
Speaker 0
24.49s
Okay thank you.
Speaker 1
24.63s
Okay.