A
Call Intelligence
Kavita with Bharath Kumar — Feb 12, 2026 18:39
Deal Lost
Warm
Call History
6 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Kavita. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Kavita.
Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with Kavita. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Readiness to Buy
Warm
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
logistical
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:39 (39s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
32 / 3
Rep Longest Monologue
14s
Customer Longest Monologue
1s
Silence Gaps (>2s)
3 (max 6.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| session at 7 | Rep | -- | Neutral | Checking attendance readiness |
Key Moments
200:02
Session Confirmation Attempt
Rep attempts to confirm attendance for a 7 PM session, indicating a warm lead.
00:14
Audio Failure
Rep begins repeating 'Can you hear me?' as the connection fails.
Confusion Signals
1
Connectivity issues led to repeated 'Hello' and 'Can you hear me?'
Topics Discussed
Session attendance
Audio connectivity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer only says 'Hello'. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.33s
Hello Ma'am.
Speaker 0
1.59s
Hello.
Speaker 1
2.41s
Hi ma'am. Are you ready to attend the session at 7 ma'am?
Speaker 1
9.39s
hello
Speaker 1
11.79s
hello.
Speaker 1
14.23s
kud yu ebat tu her mi?
Speaker 1
17.85s
hello
Speaker 1
21.59s
hello
Speaker 1
28.17s
Hello.
Speaker 1
32.73s
Hello.
Speaker 1
33.93s
sar maam kudiyo eva tu ker me?
Speaker 0
38.73s
hello