A
Call Intelligence
Thirunavukkarasu with Bharath Kumar — Feb 16, 2026 18:10
Deal Closed
Hot
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength -60s
Deal Value
₹5,748
Purchase Date
Feb 18, 2026
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Referral-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:08 (68s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
112 / 78
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
rendu o'clock-la irundhu rendu o'clock varaiyum vera consultation book aayirukku
|
logistics | Rep | Yes | alternative choice | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Scheduling for 2 PM the next day. |
| supplements | Customer | -- | Excited | Customer mentions his boss might take these. |
Key Moments
300:05
Appointment Coordination
Establishing the 2 PM slot despite other bookings.
00:32
Referral Mention
Customer reveals he is bringing his ex-boss, expanding the sales opportunity.
00:45
Product Interest
Customer mentions specific interest in 'I O' products for the referral.
Trust Signals
3
Bringing a referral
Proactive communication about schedule
Familiarity with product codes
Enthusiasm Signals
2
Avarum varaaru (He is also coming)
Service paathuttu (After seeing the service)
Topics Discussed
Appointment Scheduling
Travel Logistics
Referral (Ex-Boss)
Product Interest (Omega/Supplements)
Doctor Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Coordinating logistics. |
| Middle | 2 | positive | Talking about bringing his boss and potential product interest. |
| Closing | 3 | positive | Agreement on next steps. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello
Speaker 1
1.95s
Hello.
Speaker 0
2.89s
Hello Sir.
Speaker 1
4.07s
Aa sollungalaa sollunga
Speaker 0
5.35s
Sir naalaiku rendu o'clock paathukkalaam, yenna rendu o'clock-la irundhu rendu o'clock varaiyum vera consultation book aayirukku.
Speaker 1
11.71s
Okay.
Speaker 0
12.25s
Ippadi rendu o clock paarkkira maadhiri pannikkalaama sir?
Speaker 1
15.23s
Aa hotel-la irukkuvaa?
Speaker 0
16.15s
Aa appo rendu o'clock inga doctor availability paarkkira maadhiri neenga oru rendu o'clock veetla kilambuna sariya irukkumla sir?
Speaker 1
22.39s
Aa anna paravailla, naan oru eleven o clock munnaadiye kilainguren, okay okay.
Speaker 0
26.47s
Okay okay.
Speaker 0
28.57s
Mm mm mm, adhaan inform pannalaamnu ungalukku call pannen.
Speaker 1
31.31s
Okay okay.
Speaker 0
32.23s
Okkaalaa?
Speaker 1
32.75s
Ivaru ennoda ex colleague ennoda ex boss-nu kooda vachukkalaam.
Speaker 0
38.41s
Okay sir.
Speaker 1
39.05s
Avarum varaaru, avar vandhuttu enga case idhu paarkka poraaru.
Speaker 0
40.89s
Aa
Speaker 0
44.71s
Mm mm okay.
Speaker 1
45.73s
Avarukkum vandhuttu maybe I O ondru aindhu illa moonru aindhu edukkura idea irukkunnu.
Speaker 0
51.21s
Okay sir, naalaikku vaanga sir, namma service.
Speaker 1
52.57s
Service paathuttu.
Speaker 0
55.31s
Mm mm mm mm.
Speaker 1
57.35s
Adhu sir edhavadhu reply pannarungalo?
Speaker 0
59.89s
Illa naan ezhuvadhu o clock dhaan sir message-e poda poren.
Speaker 1
62.39s
Appadinganna, sari sari okay.
Speaker 0
63.13s
Aamaa sari sari
Speaker 0
64.35s
Okengala?
Speaker 1
65.67s
Sari sir okay sir
Speaker 0
66.89s
Mm okay okay.
Speaker 1
67.65s
Mm hmm.