A
Call Intelligence
DDhaval Gada with Bharath Kumar — Feb 20, 2026 19:52
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with DDhaval Gada.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with DDhaval Gada. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Marathi/Hindi
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Direct reference to lead inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:16 (17s)
Primary Language
Marathi
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
28 / 8
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the lead's inquiry about the program. |
Key Moments
100:07
Reference to 8 PM callback
Shows the agent is following up on a specific promise, increasing credibility.
Topics Discussed
AIWO Healthcation
Callback timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello, aapla baari zhala mazhapeksha.
Speaker 0
1.97s
Hello sir.
Speaker 1
2.53s
Hello, haan.
Speaker 0
4.05s
Hello sir, this is Bharat from IO.
Speaker 1
6.69s
Haa.
Speaker 0
7.57s
Aa you recently enquired about IO education program right sir you asked me to call at eight PM.
Speaker 0
16.05s
Hello.