Jayesh R Gole

Bharath Kumar · Sales Feb 14, 2026 — 14:00 0:40

CLOSED WON Warm

Conversion Prob.

90.0%

Rep Score

7.0/10

Deal Value

₹22,000

Call Attempts

Contact Attempts

Sentiment Analysis

😊

Agent

😐

Customer

Speaking Time

96.5%

Agent

3.5%

Customer

7.0/10

Rep Performance

0.0/10

Pitch Effectiveness

6.0/10

Engagement

90.0%

Conversion Prob.

5.0/10

Personalization

4.0/10

Technical Quality

Active Alerts

No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with Jayesh R Gole.

AI Call Intelligence Summary

AI Generated

Bottom Line: The customer is already in the final logistical stages and an invoice exists for a later date.

Coaching Opportunities

Agent follows up on a form that needs to be filled for pin code verification.

Purely operational call.

AI Score Breakdown

Why these scores?

Rep Performance — 7.0/10

Clear instructions and proactive solutioning for potential location issues.

Pitch Effectiveness — 0.0/10

No pitch was made during this specific call segment.

Customer Engagement — 6.0/10

Short, functional call with high compliance from the customer.

Lead Temperature — Warm

Customer is actively cooperating with logistical requirements and eventually converts.

Performance Radar

Customer Sentiment Arc

Talk Ratio

Call Journey

✗

Opening

Reference Previous

Direct

Agent follows up on a form that needs to be filled for pin code verification.

✗

Discovery

0 questions asked

none

Purely operational call.

✗

Pitch

Logistical Follow-Up

poor

Ensuring the customer provides details so the team can check serviceability.

✗

Objection Handling

0/0 handled

poor

✓

good

Sales Technique

Deal Status Deal Closed

Deal Value ₹22,000

Rep Confidence High

Script Adherence None

Value Stacking No

Urgency Creation Moderate

Objection Handling

Follow-Up Committed

Products Discussed

gene test

The logistical check is for the Gene Test serviceability.

Positive

Customer Intelligence

Location

Navi Mumbai (Potential)

Language

English/Hindi

Budget Sensitivity

Low

Price Anchor

22000

Decision Maker

Self

Readiness to Buy

Warm

Brand Awareness

High

Lead Type

B2C

Budget Insight: Customer eventually paid 22,000 INR for a gene test.

Decision Maker Insight: Customer is the one filling the form and making the purchase.

Products Discussed

gene test

The logistical check is for the Gene Test serviceability.

Positive

Contact History

2 attempts

Total Attempts

First Contact

Feb 14, 2026

Last Contact

Feb 14, 2026

Total Talk Time

5.7 min

Trust Signals

Customer agrees to provide personal details via form.

Topics Discussed

Form completion Pin code eligibility Navi Mumbai location Team coordination

Key Moments

2 moments

Request for form completion

Critical step to move the lead forward in the pipeline.

00:15

Navi Mumbai alternative

Agent provides a workaround if the current pin code is ineligible, showing proactive problem solving.

00:30

Call Dynamics

Duration

0:40

Speaker Turns

Rep Talk

97%

Customer Talk

Rep Words

112

Customer Words

Interruptions

Filler Words

High

Talk Ratio

Rep 97% Customer 4%

Rep 0.13s

hello?

Rep 3.31s

hello sir

Rep 5.77s

sar kud yu ebal tu phil dat farm anta? bikas ip yu entar da entair reatals onli vi ken ebal tu chek veter da pin kod is availabal ar nat.

Rep 15.67s

If possible, please fill that required details and share it.

Customer 19.19s

to me sir. I will check and tell this pin this pin code is eligible or not.

Rep 24.77s

Okay okay okay.

Customer 25.93s

take your own time and just fill it and share it with me. I will send it to my team and they will tell you it is not means if not available means we can reschedule it to Navi Mumbai, Navi Mumbai address after you came to Navi Mumbai.

Customer 39.01s

Okay. Thank you.