A
Call Intelligence
Jayesh R Gole with Bharath Kumar — Feb 14, 2026 13:50
Deal Closed
Hot
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Gene Test
Deal Value
₹22,000
Purchase Date
Feb 20, 2026
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
4:59 (300s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
89
Rep Words / Customer Words
482 / 438
Rep Longest Monologue
14s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel Logistics
I'll be traveling 200 kilometers from here... it's in satara... I have to be present at my location, right?
|
logistics | Customer | Yes | flexibility/alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Customer | 22000.00 | Positive | Customer wants to order and confirms price. |
| epigenetic test | Rep | -- | Negative | Rep clarifying which test the customer wants. |
Key Moments
400:10
Direct Purchase Intent
Customer bypasses discovery and asks to order immediately.
01:36
Pin Code Provision
Customer provides Satara pin code (412805), showing high intent.
03:43
Product Clarification
Rep ensures customer is buying the correct test (Gene vs Epigenetic).
04:30
Commitment Statement
Customer explicitly states there is 'no doubt' about the purchase.
Discovery Questions
3
Q1
Where you are living?
Q2
May i know your name sir?
Q3
Are you sure you are asking gene test only right sir? Not about epigenetic age test?
Trust Signals
3
Sharing personal pin code
Confirming intent to buy multiple times
Asking about lab details
Enthusiasm Signals
2
Directly asking to order
Confirming price immediately
Resistance Signals
1
Hesitation regarding the 48-hour window due to travel
Confusion Signals
1
Clarifying the difference between Gene Test and Epigenetic Test
Topics Discussed
Gene Testing
Blood Collection Logistics
Travel Schedule
Satara Pin Code
SelfDecode Partnership
Pricing
Epigenetic Age Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer knows exactly what he wants. |
| Middle | 2 | neutral | Worried about logistics and travel to Satara. |
| Closing | 3 | neutral | Happy to provide details once logistics are checked. |
Call Transcript
Click to expand
Speaker 1
0.31s
hello. hello.
Speaker 0
3.97s
Hello?
Speaker 1
4.55s
halo sir dis is barak kam aai vo.
Speaker 0
7.71s
Yes sir. I wanted to know.
Speaker 1
8.79s
I don't want to.
Speaker 1
10.21s
Yeah,
Speaker 0
10.59s
I wanted to order the gene testing.
Speaker 1
14.15s
oke.
Speaker 0
15.05s
blood collection. I just wanted to know once I ordered how many days it will take for the blood collection something.
Speaker 1
21.55s
Sir, uh it will take uh if you book the now means you can collect the blood sample within forty eight hours, sir. Okay? Once you book the test means it will take three to four weeks to get the results, sir.
Speaker 0
29.49s
.
Speaker 0
34.71s
Achha.
Speaker 1
35.11s
14 days. Yeah.
Speaker 0
36.61s
oke the rijalṭs ar it's faaiṇ.
Speaker 1
39.81s
Okay.
Speaker 0
40.13s
The reason is because I am I am I am in Navi Mumbai.
Speaker 1
43.43s
okay.
Speaker 0
44.23s
and I'll be traveling for two days.
Speaker 1
46.15s
Okay sir.
Speaker 0
46.65s
So, oh, that is the reason I was asking if I order today, uh, time it will be within 48 hours I have to be present at my location, right?
Speaker 1
56.07s
Yeah, yes. I will also tell you the exact uh time when you when the technician will come and collect. I and also give me a moment, I can also check if it is available for tomorrow morning or not, sir. If you give you the timing, means I will confirm with my team and get back to you.
Speaker 0
71.21s
yaar tomorrow its basically i am leaving today.
Speaker 1
74.73s
Today you are living. You are trying to infect the India.
Speaker 0
75.01s
Where you are living? You are trying to
Speaker 1
78.69s
No, I am
Speaker 0
78.77s
no no i am traveling in india only.
Speaker 1
80.91s
Okay.
Speaker 0
81.29s
I'll be traveling 200 kilometers from here.
Speaker 1
84.17s
Okay.
Speaker 0
85.49s
oh ya, it's in satara, the place called
Speaker 1
88.25s
oh it's tyre 2 ctr tyre
Speaker 0
90.75s
entire two city, if you want the pin code I can share you.
Speaker 1
94.55s
ya you tell me the pin code sir.
Speaker 0
96.17s
four one two eight zero five.
Speaker 1
97.99s
4128050.
Speaker 0
100.35s
Bye bye.
Speaker 1
101.55s
one two eight zero five. Okay sir, just give me a moment. I will check with my team regarding this pin code is available or not. Navi Mumbai is available hundred percent no. But the tier two cities I don't know exactly how much possibility is there.
Speaker 0
113.61s
okay. in in achha in navi mumbai sir, uh who all i mean you tie up with third party people to collect the sample or you have your own in-house team?
Speaker 1
123.77s
aa we have the collection was collected by the third party thing. okay. the gene test team will come. the laboratory is handled by i o.
Speaker 0
129.05s
okay.
Speaker 0
133.97s
achha achha okay. to who all who all are in your?
Speaker 0
138.79s
I mean the people which you tie up with Lal Path Labs like...
Speaker 1
144.09s
aal paartham naan self decode self decode self decode.
Speaker 0
146.41s
b code.
Speaker 0
148.43s
decode. decode. Okay.
Speaker 1
149.33s
Okay.
Speaker 0
151.75s
Okay, no issue, no issue. So I just wanted to confirm because even if I even if it is available, it's well and good. Otherwise, I can I can when I'm planning back.
Speaker 1
161.33s
Yeah, we can also I will try maximum to get the in that city, ma'am, you were telling, no?
Speaker 0
161.55s
I can also
Speaker 1
167.19s
if not possible yes we can get try to book the samples on after two days when you back to navi mumbai sir.
Speaker 0
167.65s
achha yes.
Speaker 0
174.97s
ya ya no no issue.
Speaker 1
176.81s
One more thing I wanted to ask is
Speaker 0
176.99s
one more thing I wanted to ask is once the sample is collected is it like the blood we you take you take the blood or how you will take it?
Speaker 1
183.99s
We will take the black.
Speaker 0
186.27s
achha. so it it it should be get back to your center as soon as possible right?
Speaker 1
191.57s
ya yes. it will directly it won't come to it will directly go to laboratory sir. if it is come to our center and here to laboratory means it will take time.
Speaker 0
193.45s
Direct
Speaker 0
201.77s
Ya ya.
Speaker 1
201.83s
yadavadhu from your location it will directly shift to
Speaker 0
205.93s
Okay.
Speaker 1
205.93s
okay.
Speaker 0
207.31s
No issue, just check whether it is available there.
Speaker 1
209.87s
may i know your name sir?
Speaker 0
212.11s
ya it is jayesh j y s h.
Speaker 1
214.61s
ya okay sir. okay sir give me a moment i will check with my team and get back to you regarding.
Speaker 1
223.25s
Okay. Are you sure you are asking gene test only right sir? Not about epigenetic age test? Both are different.
Speaker 0
229.13s
No no, the gene test is the price which is 22,000.
Speaker 1
231.31s
Prize is 22
Speaker 1
233.21s
ya twenty two thousand. ya exact. ya ya. ya okay okay.
Speaker 0
234.59s
Yeah yeah yeah okay okay I'm testing for that.
Speaker 1
237.43s
okay okay sir. just give me a moment. i will check in the team and get back to you.
Speaker 0
241.61s
Okay.
Speaker 1
242.03s
Meanwhile I need some additional information sir. I will send you one template. Will you please fill that form and send it to me sir regarding your basic mail ID, height, weight, date of birth, age and all sir. After that only we can able to ask them regarding that.
Speaker 0
253.09s
Okay.
Speaker 0
257.25s
Oh, I mean, on your website it is also available like if I add in card, still I have to give the information.
Speaker 1
264.03s
No no no we can book it soon as possible. If you give the information you already gave the part.
Speaker 0
267.99s
The reason I am asking you is sir because
Speaker 0
270.75s
Okay, I am sure I wanted to do this. There is no doubt about it.
Speaker 1
274.81s
Ok ok.
Speaker 0
275.13s
the only thing is that
Speaker 0
276.65s
After now since I'm going to my native place,
Speaker 1
279.31s
Okay.
Speaker 0
279.57s
to do days might become four days.
Speaker 1
281.85s
ya ya
Speaker 0
282.21s
that's the thing ya. I can I can also prolong the stay there.
Speaker 1
285.61s
Oh okay okay.
Speaker 0
286.67s
Yeah, that is one more thing.
Speaker 1
288.23s
Okay sir first I will check with the pin code is available.
Speaker 0
290.25s
Yeah. Just check with the pin code whether it is available otherwise I'll get back to you once I come.
Speaker 1
294.05s
I'll give
Speaker 1
295.93s
Yeah, definitely, sir. Yeah.
Speaker 0
297.39s
Yeah,
Speaker 1
298.13s
okay sir thank you thank you.