A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 08:58
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Existing Buyer
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Service Recovery
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:33 (213s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
53
Rep Words / Customer Words
248 / 312
Rep Longest Monologue
12s
Customer Longest Monologue
16s
Silence Gaps (>2s)
2 (max 18.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery Time for COD
how much days is it takes to matlab deliver at our home?
|
logistics | Customer | Yes | setting expectations | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified product | Customer | 975.00 | Neutral | Customer placed multiple orders by mistake. |
Key Moments
301:27
Duplicate Order Disclosure
Customer explains she accidentally placed two orders of 975 and wants to cancel one.
01:54
WhatsApp Transition
Agent moves the technical verification to WhatsApp to facilitate order ID sharing.
02:55
COD Preference Confirmation
Customer firmly rejects prepaid despite faster delivery, insisting on COD.
Discovery Questions
3
Q1
could you please tell me that order ID?
Q2
this is the same number you login with the account ma'am?
Q3
as a cash on delivery only right ma'am?
Trust Signals
2
Customer willing to share details on WhatsApp
Customer confirms agent's name (Bharat)
Resistance Signals
1
Refusal of prepaid order option
Confusion Signals
2
Confusion over order cancellation links
Accidental duplicate orders
Topics Discussed
Order Cancellation
Duplicate Orders
Cash on Delivery
Delivery Timelines
WhatsApp Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about whether her order was placed or cancelled. |
| Middle | 2 | neutral | Agent confirms he can help cancel the duplicate orders via WhatsApp. |
| Closing | 3 | positive | Accepts the delivery timeline and thanks the agent. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
1.97s
Hello.
Speaker 1
2.95s
yaa hai maam good morning. peru thunneya maam?
Speaker 0
4.91s
Haan, good morning. Actually na maine aapko message kiya tha.
Speaker 1
9.89s
yaa i know.
Speaker 0
10.15s
Day before yesterday
Speaker 1
11.55s
day before yesterday aa ya yes yes ma'am tell me.
Speaker 0
14.81s
haan. yes then I was saying that ki matlab mujhe yeh check karwana hai. could you have to speak in English? yes yes yes. I have forgotten sorry.
Speaker 1
21.37s
Kuttiyokkittu speaking English? Yes yes.
Speaker 0
26.17s
Yeah, I was saying that I want to check that is there my order is placed or not.
Speaker 1
32.33s
ah when you book the order you received one order ID ma'am. could you please tell me that order ID?
Speaker 0
37.61s
Aa yes sir sari. Wait a minute.
Speaker 0
58.87s
can I send means there is one issue okay. Actually firstly when I have placed an order na that it was of nineteen hundred fifty. So when the message came there was one link cancel order.
Speaker 0
75.15s
then I clicked on that link then can then they showed that ki the order is cancelled.
Speaker 1
75.17s
Banana
Speaker 0
81.37s
after that I have placed like by mistake I have placed two more orders.
Speaker 0
87.83s
of rupees 975. So I want to cancel one order and only just one I have to keep.
Speaker 1
95.21s
okay ma'am. say while this is the same number you login with the account ma'am.
Speaker 0
101.09s
yes yes.
Speaker 1
102.17s
okay ma'am. we'll speak with the logistic team and get back to you ma'am. cancel 1 order and you need to stick only 1 order.
Speaker 0
105.85s
cancel one order and you need to skip only one order. means I am not able to know that where is the order number. so I am sending you on WhatsApp.
Speaker 1
114.81s
okay ma'am. you can share it on whatsapp. i will forward to the concerned team and cancel one order and ship only one order. as a cash on delivery only right ma'am.
Speaker 0
117.95s
Yeah.
Speaker 0
122.91s
Yes sir.
Speaker 1
123.85s
Okay. Please share the thing.
Speaker 0
127.13s
you're nailing Bharat na.
Speaker 1
128.71s
Ya yes Bharat.
Speaker 0
130.11s
yaa then i would sell it on that only.
Speaker 1
132.23s
Okay.
Speaker 0
136.51s
ai em sending yu both da order oke both da order details.
Speaker 1
141.69s
Have you seen
Speaker 0
141.93s
Have you seen?
Speaker 1
142.95s
need to cancel one of them and need to ship only one right na?
Speaker 0
149.27s
Yeah yeah.
Speaker 1
150.63s
okey. thank you. ai vil apdet yu. ai vil sher da ditels. and dey vil kyansal.
Speaker 0
153.93s
Okay. And how much does it take to come at our home?
Speaker 1
159.83s
What ma'am?
Speaker 0
161.43s
how much days is it takes to matlab deliver at our home?
Speaker 1
165.43s
menu it is C O D only right. for C O D we can't give the exact time. if it's a prepaid order means we can assure within three days you will get the product.
Speaker 0
175.55s
Oh no no I want cash on delivery only.
Speaker 1
177.65s
Cash on delivery means it will take one or two day extra ma'am. By Sunday you can get.
Speaker 1
183.21s
Before
Speaker 0
183.69s
O
Speaker 0
186.99s
Ya ya no issue.
Speaker 1
188.31s
Okay thank you.
Speaker 0
189.39s
just check just check that and please let me know that my order is confirmed and cancel one order.
Speaker 1
195.51s
Okay.
Speaker 1
197.37s
Yeah, okay. I will give you that.
Speaker 0
198.73s
Like nineteen hundred fifty one I have cancelled by my own as I have got the link.
Speaker 1
203.77s
Hmm.
Speaker 0
204.03s
but uh but of this too have not got any message that my order is placed or not.
Speaker 1
209.23s
okay, I will update you.
Speaker 0
210.81s
Yeah.
Speaker 0
212.07s
Okay thank you.