A
Customer None
Phone +917717731440
Rep Bharath Kumar
Team Sales
Date 2026-02-17 19:52
Duration 8:01
Source google_search

Call History

4 attempts
Total Attempts4
First CallFeb 17, 2026
Last CallFeb 19, 2026
Total Talk Time11.7 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package NAC Plus (N-Acetyl Cysteine + Taurine)
Deal Value ₹927
Discount Offered 5.00%
Calls Before Closure 4
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference English/Hindi
Brand Awareness Low
Brand Sentiment Skeptical/Cautious
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Product-centric
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 8:01 (482s)
Primary Language English
Secondary Language Hindi
Code Switching Moderate
Total Speaker Turns 128
Rep Words / Customer Words 842 / 568
Rep Longest Monologue 24s
Customer Longest Monologue 18s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Trust/Payment

Objections

2
Objection Category Raised By Handled Technique Quality
Trust/New Platform
I don't know much about this platform... I want to know some kind of reviews.
credibility Customer Yes trial offer / social proof Excellent
Payment Method (COD)
i want cash on delivery... if my money will be gone then what i will do.
policy Customer Yes compromise/risk reversal Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
nac plus (inact plus) Customer 975.00 Positive Customer specifically asked for N-Acetyl Cysteine and Taurine.
olive oil Rep -- Negative Upsell attempt at the end of the call.

Key Moments

3
01:37
Trial Offer
Agent suggests buying strips instead of a box to lower the risk for a first-time buyer.
05:43
COD Objection
Customer insists on COD; agent explains it's not available in Bihar, creating a potential deal-breaker.
07:04
Payment Workaround
Agent secures the deal by allowing the customer to pay after receiving the product, bypassing the COD restriction.

Discovery Questions

3
Q1 English is comfortable for you or Hindi only ma'am?
Q2 how much quantity you record ma'am?
Q3 both composition you need aa ma'am?

Trust Signals

2
Customer mentioned doctor's prescription
Customer agreed to share address on WhatsApp

Enthusiasm Signals

1
Directly asked for the product by chemical name (NAC)

Resistance Signals

2
Hesitation about buying a full box from a new brand
Strong preference for Cash on Delivery (COD)

Confusion Signals

1
Confusion over whether the tablet contained both ingredients

Topics Discussed

NAC Plus Taurine Pricing Discounts Shipping to Bihar COD vs Prepaid Trust and Reviews

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and focused on product inquiry.
Middle 2 neutral Expressed concern about platform trust and first-time ordering.
Closing 3 positive Agreed to the 'pay after delivery' compromise suggested by the agent.

Call Transcript

Click to expand
Source File +917717731440 17-2-2026, 7-52-43pm.mp3
Transcript +917717731440_17-2-2026,_7-52-43pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19054