A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 19:52
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
NAC Plus (N-Acetyl Cysteine + Taurine)
Deal Value
₹927
Discount Offered
5.00%
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Skeptical/Cautious
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
8:01 (482s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
128
Rep Words / Customer Words
842 / 568
Rep Longest Monologue
24s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Trust/Payment
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Trust/New Platform
I don't know much about this platform... I want to know some kind of reviews.
|
credibility | Customer | Yes | trial offer / social proof | Excellent |
|
Payment Method (COD)
i want cash on delivery... if my money will be gone then what i will do.
|
policy | Customer | Yes | compromise/risk reversal | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| nac plus (inact plus) | Customer | 975.00 | Positive | Customer specifically asked for N-Acetyl Cysteine and Taurine. |
| olive oil | Rep | -- | Negative | Upsell attempt at the end of the call. |
Key Moments
301:37
Trial Offer
Agent suggests buying strips instead of a box to lower the risk for a first-time buyer.
05:43
COD Objection
Customer insists on COD; agent explains it's not available in Bihar, creating a potential deal-breaker.
07:04
Payment Workaround
Agent secures the deal by allowing the customer to pay after receiving the product, bypassing the COD restriction.
Discovery Questions
3
Q1
English is comfortable for you or Hindi only ma'am?
Q2
how much quantity you record ma'am?
Q3
both composition you need aa ma'am?
Trust Signals
2
Customer mentioned doctor's prescription
Customer agreed to share address on WhatsApp
Enthusiasm Signals
1
Directly asked for the product by chemical name (NAC)
Resistance Signals
2
Hesitation about buying a full box from a new brand
Strong preference for Cash on Delivery (COD)
Confusion Signals
1
Confusion over whether the tablet contained both ingredients
Topics Discussed
NAC Plus
Taurine
Pricing
Discounts
Shipping to Bihar
COD vs Prepaid
Trust and Reviews
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and focused on product inquiry. |
| Middle | 2 | neutral | Expressed concern about platform trust and first-time ordering. |
| Closing | 3 | positive | Agreed to the 'pay after delivery' compromise suggested by the agent. |
Call Transcript
Click to expand
Speaker 1
1.81s
Hello
Speaker 0
2.47s
Hello ma'am, this is Bharat from my
Speaker 1
5.41s
Hello.
Speaker 0
6.11s
hello ma'am, kud yu ebbalu hyer mi?
Speaker 1
7.55s
Hmm.
Speaker 0
9.79s
Hello.
Speaker 1
10.03s
Hello.
Speaker 0
11.79s
Ma'am, this is Bharat Humayun.
Speaker 0
16.33s
Hello.
Speaker 1
17.55s
Hmm.
Speaker 0
18.65s
Could you able to speak in English ma'am? English is comfortable for you or Hindi only ma'am?
Speaker 1
24.07s
I can speak Hindi and English both.
Speaker 0
27.41s
Okay ma'am. This is Bharat from IO Wellness Center. Recently you tried to contact us.
Speaker 1
32.83s
yes yes.
Speaker 0
33.57s
yaa haav mei help cheyum?
Speaker 1
35.85s
actually I wanted to order one tablet. that was an ek second an acetyl cysteine.
Speaker 0
44.07s
O Inact Plus. Okay ma'am.
Speaker 1
46.11s
ya that that is of three hundred mg and torin of five hundred mg.
Speaker 0
55.15s
only two supplements you would like to buy right ma'am?
Speaker 1
58.01s
ya ya in 1 tablet there are 2 composition of this board. 1 is of 300 mg and 1 is of 500 mg.
Speaker 0
64.73s
Okay okay.
Speaker 1
66.09s
Yeah.
Speaker 0
66.91s
how much quantity you record ma'am?
Speaker 1
70.59s
actually I visited your site on Google.
Speaker 0
73.85s
Okay.
Speaker 1
74.15s
There was hundred tablets that was cost of nine hundred seventy five.
Speaker 0
78.61s
Ya yes ma'am exactly.
Speaker 1
80.15s
ya. so ai vaas aasking det laik ai haav ai aam goying tu aardar pharst taim phram dis platfaarm.
Speaker 0
87.51s
Okay.
Speaker 1
87.55s
I don't know much about this platform, okay?
Speaker 0
89.75s
Okay. Okay ma'am.
Speaker 1
91.05s
so I want to know some kind of reviews and all like.
Speaker 0
95.23s
okay no problem.
Speaker 1
96.39s
Yeah.
Speaker 0
97.21s
Arun you can start with strips uh like entirely don't buy the full box ma'am. You just I will send you the one month for one month three strips it contains thirty tablets ma'am for necklaces.
Speaker 1
111.11s
Hmm.
Speaker 0
113.19s
aan taarin van baaks yu kaan traai. aaftar da manth yu kaan ket da hau manch da kvaalitti?
Speaker 1
118.31s
But in one box there are hundred tablets na? To it was one time I have to order a
Speaker 0
120.99s
to
Speaker 0
123.03s
We can order by the strips like also ma'am.
Speaker 1
123.41s
Aamanga sir.
Speaker 0
126.21s
if you don't want to buy the old box also, you can also first give a try with the strips for one month ma'am. three strips you can order.
Speaker 1
129.73s
canal-cha first
Speaker 0
135.75s
achha. like that also you can try.
Speaker 1
136.53s
like that also you can.
Speaker 0
137.99s
Because you are hesitating for buying or trying a new brand, no?
Speaker 0
142.41s
That's why I'm giving you this.
Speaker 1
145.37s
achha okay then means like many people order from this platform.
Speaker 0
151.49s
ya yes. many people are ordering day by day.
Speaker 1
154.61s
Mm-hmm.
Speaker 0
154.89s
website-oda. in our website you can see any reviews and all.
Speaker 1
156.35s
Reviews undaavum.
Speaker 1
158.97s
yaa, aai kyaan trust on dis platform na, then aai vil order det 100 tablet box onli.
Speaker 0
163.97s
ya definite.
Speaker 1
164.57s
As I need that tablet so how many times I will order for once only I will order that much.
Speaker 0
169.79s
yaa
Speaker 0
174.47s
as of now i should i send three chips of mac plus.
Speaker 0
179.93s
and one bottle of taurine. is it okay for you?
Speaker 1
183.01s
no no, i want single tablet and composition of both.
Speaker 0
188.13s
both composition you need aa ma'am?
Speaker 1
190.65s
ya in van tablet. ai hev visited it in var.
Speaker 0
193.95s
ya yes ma'am. dis is the thing. max plus onli is kombineshan of both.
Speaker 1
198.71s
Okay. So can you send me details on my number or WhatsApp?
Speaker 0
202.91s
I will share you the WhatsApp details, ma'am. For this, you need minimum five hundred you need to buy for avoiding the shipping charges, ma'am.
Speaker 1
211.73s
Ya ya I have seen that I have seen that.
Speaker 0
214.17s
Ya.
Speaker 1
215.19s
so which one i am going to take is it good? i should order that only na?
Speaker 0
221.37s
Ya yes ma'am.
Speaker 1
221.95s
of nine seventy five.
Speaker 0
223.53s
nain seventy five aayiduchu.
Speaker 1
224.61s
like doctor has told to eat two times.
Speaker 0
227.59s
o okay okay madam.
Speaker 1
229.21s
ya then it will go for fifty days fifty or sixty days no not fifty at least fifty days it will go.
Speaker 0
235.29s
Yeah, yes, yes.
Speaker 0
238.53s
um along with if you buy three also it will be come around three hundred ma'am.
Speaker 1
245.09s
What?
Speaker 0
245.77s
by three strips means totally how much strips should I need to send ma'am or else should I send the entire box ma'am?
Speaker 1
254.13s
I I want to take entire box of 100 tablets.
Speaker 0
257.63s
okey maam. then idhu final price will be nain seventy five.
Speaker 1
261.65s
Ya, there is not any other discount.
Speaker 0
265.05s
For first order I will give you the 5% discount ma'am.
Speaker 1
270.13s
Ya I am ordering first time only. Ya okay ma'am for welcome.
Speaker 0
271.95s
yaa okay maam. for welcome discount i can give you up to five percent maam.
Speaker 1
276.45s
Okay. In future
Speaker 0
277.01s
In future I will give you the maximum discount which I work on offer ma'am.
Speaker 1
281.85s
Accha okay.
Speaker 0
282.89s
okay. do you want to try our olive oil and all?
Speaker 1
288.09s
No no no.
Speaker 0
289.19s
okay ma'am. first you can try with this mac plus ma'am. after a month you can get to know about the ios quality.
Speaker 1
293.11s
Thank you.
Speaker 0
296.37s
And and then you can purchase other supplements which are available in our website also.
Speaker 1
302.31s
Okay.
Speaker 0
304.53s
Okay ma'am, I will send you the details in WhatsApp. Just share your address details and all. Tomorrow morning I will raise the invoice and tomorrow evening I will ship you the product.
Speaker 1
310.35s
I will write.
Speaker 1
313.25s
So should I so should I order from that only online or you will order that?
Speaker 0
318.51s
ai vil aarḍar mēm nō prōblēm. iph yū ārḍar ḍayarakṭli mīns yū kāṇṭ āvṭ āplai yuṭh 5% ḍiskauṇṭ āṇlāyin.
Speaker 1
325.45s
Ya ya.
Speaker 0
326.05s
I can send you by the way.
Speaker 1
327.61s
After 5% discount how much will be the cost?
Speaker 0
330.99s
Aa wait a minute.
Speaker 0
335.11s
975 minus 5%. 927 rupees will be there. Final price will be 927.
Speaker 1
341.45s
Price will be
Speaker 1
343.91s
o and i want cash on delivery.
Speaker 0
346.53s
oh sorry ma'am. i vo ma'am no no your location.
Speaker 1
351.77s
It's in Bihar.
Speaker 0
353.65s
Bihar.
Speaker 0
355.81s
Sorry ma'am. As of now we are not providing cash on delivery.
Speaker 0
360.97s
But
Speaker 1
361.07s
but in online I have seen ladies cash on delivery.
Speaker 0
364.19s
No ma'am, we if possible you can pay after that this is delivered to. You need to do only online facility, online delivery only. We will ship your product.
Speaker 1
373.39s
We will ship your product.
Speaker 0
376.75s
we will ship your product.
Speaker 1
376.77s
no like i will do cash on delivery na then when it will come in my home then i will do online payment only.
Speaker 0
384.53s
you can directly send to our center ma'am. if it is a prepaid ma'am if you send it as a non prepaid order means it will delay.
Speaker 1
388.13s
Ya but if you send it as a
Speaker 0
394.11s
in the courier. only they are giving priority for the prepaid orders only ma'am. that's why i'm telling. i book you as a prepaid order. after receiving even courier boy also won't ask you any money to delivery.
Speaker 1
405.33s
but i don't know so much about this na if something happens like if i if my money will be gone then what i will do that's why. i prefer cash on delivery.
Speaker 0
414.95s
I guess
Speaker 0
416.81s
ai aṇḍarṣṭāṇḍ yuvar kanṣan mān. nō prāblaṁ.
Speaker 1
418.71s
problem
Speaker 0
419.53s
We will send it as a prepaid order only. Once you get the product,
Speaker 0
424.11s
aaphṭar that yū kēn sēnḍ ṭaiyāṟēḵṭ mani ṭu ai'ō iṭsēlf mēm.
Speaker 1
429.07s
But I want that ki I have I want to receive the product first then I will pay.
Speaker 0
435.27s
ya that's why i am telling ma'am. if you order tomorrow if you ship the product means you can get your product by.
Speaker 1
437.53s
order
Speaker 0
441.29s
uh thursday or friday ma'am. okay ma'am. once you got the product after that you can directly pay to i o. i will send you the qr code and bank details.
Speaker 1
450.11s
Okay.
Speaker 0
451.31s
oke. is it oke for yu maam?
Speaker 1
453.39s
yes.
Speaker 0
454.15s
okey maam. ai vil sent yu da hai mesej in vaatsapp. yu jaast
Speaker 1
457.11s
Okay.
Speaker 0
457.85s
send your address details and your name and all. i will raise the invoice by tomorrow morning because the office hours is already closed. that's why i'm telling.
Speaker 1
465.91s
Okay.
Speaker 0
467.33s
tomorrow morning i will raise the invoice and send it to you. tomorrow afternoon your product will be shipped to bihar ma'am.
Speaker 1
473.73s
Oh okay.
Speaker 0
477.39s
Okay mister anything else?
Speaker 1
478.13s
Okay. No no thank you.
Speaker 0
480.71s
Okay andi thank you.