A
Call Intelligence
Vishal with Bharath Kumar — Feb 16, 2026 12:09
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
1.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Vishal. Coaching opportunity.
Poor Objection Handling: Bharath Kumar
Bharath Kumar handled only 0% of 3 objections on call with Vishal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Skeptical/Critical
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
1
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
2:39 (159s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
54
Rep Words / Customer Words
148 / 232
Rep Longest Monologue
12s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Quality/Trust
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Origin
I have seen that this product is not originally from India.
|
product quality | Customer | No | deflection/escalation | Average |
|
Unusual Smell
it smells something different like kind of plastic smell or something.
|
product quality | Customer | No | note-taking | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mct oil | Customer | -- | Interested | Customer has already purchased and is questioning quality/origin. |
Key Moments
300:24
Origin Query
Customer challenges the product's manufacturing/sourcing origin.
01:22
Smell Complaint
Critical quality concern regarding 'plastic smell' which could indicate storage or material issues.
02:04
Usage History Disclosure
Customer reveals he is a 6-year veteran user of MCT oil, making him a high-value, knowledgeable lead.
Discovery Questions
1
Q1
may i know your good name sir?
Trust Signals
2
Customer has been using MCT oil for 6 years
Customer provides specific location and name details
Resistance Signals
3
Questioning product origin
Reporting 'plastic smell'
Asking for lab certifications
Confusion Signals
1
Uncertainty about why RDA is not established
Topics Discussed
MCT Oil
Product Origin
Plastic Smell
Lab Certifications
RDA Percentages
Nasik, Maharashtra
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Raises specific issues regarding origin and smell. |
| Closing | 3 | positive | Appreciates the agent noting down the specific questions for follow-up. |
Call Transcript
Click to expand
Speaker 1
0.65s
hello.
Speaker 1
3.05s
Hello.
Speaker 0
3.65s
halo sir dis is bharat from i o.
Speaker 0
7.77s
Hello.
Speaker 1
7.87s
Hello,
Speaker 0
8.85s
Io AW right try to reach out as right.
Speaker 1
11.27s
Yeah yeah yeah.
Speaker 0
13.49s
yaa haav mei air piece?
Speaker 1
17.45s
I have taken your product which is MCT oil.
Speaker 0
22.73s
Okay.
Speaker 1
24.51s
Yeah. But I have seen that this product is not originally from India. So can you explain the priority and his like his quality parameters?
Speaker 0
38.39s
idhu quality parameters of MCT oil-aa sir?
Speaker 1
42.57s
yaa ai no its em si ti oi.
Speaker 0
44.27s
ya
Speaker 1
45.75s
ya but but it is not originally from india.
Speaker 0
51.17s
um sir for this inquiries i will connect with our supplements and packaging team.
Speaker 1
59.33s
okay.
Speaker 0
59.99s
they will assist you better for this sir. I will connect you with the concerned department shortly.
Speaker 1
66.97s
okay. there is just you just note it down that the first question is that the origin of the product.
Speaker 0
67.47s
And then
Speaker 0
74.41s
origin of the product. okay.
Speaker 1
74.53s
origin of the product.
Speaker 1
76.49s
The second question while I open the cap of the bottle now.
Speaker 1
82.49s
So, it smells something different like kind of plastic smell or something.
Speaker 0
88.09s
oke.
Speaker 1
88.31s
I don't know.
Speaker 0
89.55s
okay.
Speaker 1
89.63s
smell something different. So that's the second.
Speaker 1
93.31s
and the third third is about the uh the purity or any lab certification do you have about this product?
Speaker 0
102.27s
oke.
Speaker 0
104.01s
oke sar. ai vil dis ar da koshchins yu ar asking. three koshchins, rait sar?
Speaker 1
109.05s
ya ya.
Speaker 0
109.73s
da orijin and vel yu opening da kai it is means like plastic panel.
Speaker 1
114.83s
Ya so last six years. Ya and
Speaker 0
116.31s
and the certifications of this product.
Speaker 1
118.15s
Okay.
Speaker 1
120.07s
ya because the RDA not established.
Speaker 0
122.73s
Okay.
Speaker 1
124.21s
percentage of RDA. So I need the details because I regularly uh user of this MCQ oil. So this is first time I have taken from your I home machine. Okay okay.
Speaker 0
131.95s
So okay.
Speaker 0
136.01s
okay okay. okay sir. i will share this details to the concerned team and they will connect you with you shortly sir. may i know your good name sir?
Speaker 1
141.65s
Thank you.
Speaker 1
145.55s
my name is vishal.
Speaker 0
146.75s
vishal.
Speaker 1
147.15s
Sir.
Speaker 1
149.15s
aam from maharashtra nasik.
Speaker 0
150.93s
okay okay sir. i will send you the details to the concern team and they will get back to you in a while.
Speaker 0
156.27s
okay sir.
Speaker 1
156.95s
Okay, sure, sure, okay.
Speaker 0
157.93s
Sure okay.
Speaker 0
158.71s
Thanks.